Account Manager I - CMBS

Location:

11501 Outlook Street - Overland Park, Kansas 66211

• Under the direction of the Manager, Portfolio Services – CMBS, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors.  This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.

• Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements.  Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
• Communicate with internal and external Special Servicers. Conduct analysis, make recommendations and perform servicing duties in accordance with loan documents and servicing agreements while asset is special serviced.
• Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout.  Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
• Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.
• Monitor and administer the posting of all loan payments in accordance with the loan documents.
• Monitor delinquencies.
• Review and process reserve disbursements in accordance with the reserve agreements.
• Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
• Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
• Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
• Input and maintain loan and collateral data in the loan servicing system and KCMWeb.
• Perform other duties as assigned.

• Administer all borrower inquiries and requests.
• Assist with special projects.
• Train new employees.

• Four-year college degree or experience commensurate with position grade
• 1 – 3 years relevant work experience.
• Good organizational skills.  Must be attentive to detail and comfortable with a high level or repetitive tasks.
• Willing to be flexible and adaptive.
• Proficient in use of MS Office (Word, Excel and Power Point).
• Strong verbal and written communication and interpersonal skills, and the ability to deal with clients and coworkers at all levels of the organization.

• Experience in commercial mortgage loan servicing and/or underwriting
• Real estate law, appraisal, accounting/auditing
• Experience with McCracken/Strategy loan servicing system
• Strong analytical skills
• Legal document review and interpretation
• Proficient in the use of Microsoft Office products and Outlook

• Designated continuing education and related courses throughout the year (45 hours minimum, required annually)
• On-the-job and industry training decided on a case-by-case basis.

Job Posting Expiration Date: 06/27/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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