Job Summary:
As an Account Manager I, you are responsible for managing and strengthening relationships with existing clients to ensure satisfaction, retention, and account growth. This role focuses on delivering exceptional service, identifying upselling opportunities, and partnering closely with Sales Representatives to help both existing and new clients achieve their business objectives.
Essential Functions:
- Serve as the primary liaison between the company and assigned clients.
- Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
- Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up.
- Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts.
- Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded.
- Collaborate with Estimating to develop pricing proposals and budget forecasts tailed to client needs.
- Track and report on account health, usage trends, and key performance indicators.
- Maintain accurate and up-to-date client records within the CRM system.
- Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up.
- All other duties as assigned.
Knowledge, Skills and Abilities
- Ability to remain organized and self-directed.
- Ability to work both independently and collaboratively in a team environment.
- Strong verbal and written communication skills, including excellent listening, negotiation, and presentation abilities.
- Ability to communicate clearly and accurately with clients and internal stakeholders at all levels of the organization.
- Excellent customer service skills with the ability to resolve client issues effectively.
- Ability to manage multiple account management projects simultaneously while maintaining attention to detail.
- Experience in delivering client-focused solutions tailored to customer needs.
- Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and other computer applications.
Minimum Requirements:
- High School Diploma
- Five years account management or sales experience in a fast-paced sales environment preferred
- Print and/or publishing experience preferred
Walsworth is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, sex, disability, veteran status, sexual orientation, or gender identity.
Skills Required
- High School Diploma
- Five years of account management or sales experience in a fast-paced sales environment
- Print and/or publishing experience
- Proficiency in CRM software, such as Salesforce
- Proficiency in Microsoft Office and other computer applications
- Strong verbal and written communication, listening, negotiation, and presentation skills
- Ability to manage multiple account management projects while maintaining attention to detail
What We Do
Walsworth is a family-owned commercial printing company serving publishers and businesses with print production for books, magazines and catalogs, as well as scholastic yearbooks. It helps customers take print projects from design through delivery, offering formats and finishes tailored to their needs. The company grew from a 1937 Marceline, Missouri operation and says its mission is to create opportunities through print for its team, customers and communities.
