Account Manager - (Hybrid AM/AE)

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum.  Some of our global clients include: ExCel London,  Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

We are seeking a dynamic Account Manager (Hybrid AM/AE) to join our team in Australia.

In this role, you will be responsible for managing existing client relationships while also actively pursuing new business opportunities. As a hybrid Account Manager and Account Executive, you will play a crucial role in driving revenue growth and ensuring client satisfaction.

This role is ideal for someone who excels at nurturing and growing client relationships. As a key point of contact for our clients, you’ll play a strategic role in driving long-term partnerships and sustainable revenue growth.

Key Responsibilities

• Build and maintain strong, trust-based relationships with key clients, ensuring high levels of satisfaction and engagement.
• Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
• Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
• Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
• Lead strategic account planning, including quarterly business reviews and renewal strategies.
• Negotiate contracts and renewals with a focus on value creation and long-term success.
• Monitor account health and proactively address any issues or risks.
• Track account performance, client feedback, and usage metrics to inform strategies.
• Stay current on industry trends, client business challenges, and competitive landscape.
• Occasionally pursue and close strategic new business opportunities that align with target markets or current client portfolios.

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, or sales roles in a SaaS company.
• Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
• Experience using CRM platforms (Salesforce preferred) and other client management tools.
• Ability to manage multiple accounts and priorities with strong project management skills.
• Excellent presentation and storytelling abilities, both one-on-one and in group settings.
• A strategic thinker who understands sales cycles, business value, and customer lifetime value.
• Sales or account management certifications are a plus.
• Willingness to travel occasionally for client meetings and events.

👪 Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.

👚 No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear.

🎉 Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

🌐 Flexible Career: We believe in work that works for you. Get the job done where you work best. It's about winning at life by loving your job.

📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

🎟️ Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.

👟 CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

💬 Your Voice Matters 💬: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. 

🤝 Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs. 

📈 Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.