Description de l'entreprise
Be in front of existing customers based in South of France.
The purpose of this role is to maintain ownership of existing identified accounts, lead and measure Expeditors' product and service deliverables to satisfy the needs & expectation of a Customer Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of existing customer businessthrough cross-selling.
Qui sommes-nous ?
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
To create a unique Expeditors customer experience through total ownership of and accountability to:
• Understand global customer's profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
Description du poste
Vos missions principales :
- Retention & Development of identified existing customers.
- Gain deep understanding of customers’ business model, supply chain and strategy and decision-making process.
- Seach for continuous improvement with existing customers & bring value adds to their supply chain.
- Communicate & Collaborate with Expeditors Network to maintain customer, identify & increase business opportunities on existing customers.
- Manage client profiles and timely updates on the CRM.
- Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
- Manage your customer account planning and drive your account strategy with all internal stakeholders.
- Reporting & KPI management.
- Management of Business Reviews: lead structured review sessions with customer to assess strategy, priorities and operational performance.
- Support on operations process review. When needed, support AR (accounts receivable) collection.
Qualifications
- Degrees in international studies, business development or related fields. Studying in supply chain preferred.
- Oral and written proficiency in the French and English language
- Proficient in MS Office and CRM Software
- Proven work experience in account management and business development
Compétences recherchées
- Strong problem solving, organizational, and interpersonal skills
- Strong rapport and relationship-building focused
- Strong presentation skills and analytical skills
- Skilled in negotiation, persuasion and stakeholder management
- Self-motivated with ability to work in a fast-paced and constantly changing environment
- Sense of urgency for goal achievement & Timeliness and accountability for results
Informations supplémentaires
Pourquoi nous rejoindre ?
- Structured on-boarding program, Training and Personnel Development Program.
- Grow opportunities within the company
- Employee Stock Purchase Plan
- Salary structure: Base salary + Commission - Monthly paid commission without maximum.
- Paid Vacation, Holiday, Sick Time - 25 days legal holidays in France + RTT
- Health Plan: Medical
- Life Insurance
- Lunch pension – Swile
- Employee Participation
www.expeditors.com et www.expeditors.com/fr
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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