Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
At Businessolver we take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that relies on our support. We provide industry-leading Benefit Administration solutions fueled by innovative, driven and highly talented employees.
The Account Manager, Consumer Accounts, has a strong client management background, and will serve as the day-to-day point of contact for our clients regarding our Health Spending Account solutions. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service, we would like to hear from you!
The Gig:
- Responsible for building relationships with new clients and maintaining strong relationships with existing ones.
- Serve as a point of contact for our clients and our internal teams, making sure we fulfill all customer requests.
- Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team.
- Drive continual improvement of the delivery of services from all teams, ensuring a cohesive, high-quality
- Manage and facilitate client calls and new client administrator training.
- Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity.
- Take a consultative approach to communication – giving the clients insight into activity in the market that may potentially impact their business – while providing solutions related to our platform.
- Research and resolve issues
- Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations.
- When it comes down to it, make them love us…a lot!
- May perform other duties as assigned.
What you need to make the cut:
- Bachelor's degree (or equivalent) in management or communication
- 5+ years’ experience working with clients and building relationships with direct experience within the consumer accounts administration (spending accounts) industry.
- Must have strong understanding of consumer spending account administration and the impact it has on the industry...e., Health Spending Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization.
- Ability to lead client meetings, deliver presentations, and establish
- Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team
- Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer.
- Ability to maintain grace under pressure – especially during the busy season...the ability to bring order out of creative chaos during a compressed, high-pressure period.
- You must be a resourceful and creative problem solver – constructively working with team members to find solutions.
- Tech savvy – must have a comfort level with learning recent technology and being able to communicate effectively when discussing with clients.
- Availability to travel up to 15%
The pay range for this position is 69K to 85K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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What We Do
Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.
Recently, Businessolver welcomed Workterra, The Capstone Group, and ComplianceDashboard into it's portfolio of companies and products.
https://www.businessolver.com/news/businessolver-announces-key-acquisition-of-the-capstone-group
