Account Manager

Responsibilities

• Build and maintain strong relationships with key stakeholders by ensuring proactive and regular client health checks and business reviews.
• Ensure strategic account planning and execution while identifying and pursue upsell/cross-sell opportunities and drive account expansion strategies
• Develop long-term account growth plans and frameworks for scalable account management
• Ensure successful implementation of products/services and monitor service quality and client satisfaction.
• Coordinate with internal teams to deliver solutions and help drive adoption of new features and services.
• Identify, monitor and manage key risk areas.
• Provide industry insights and best practices and develop structured reporting processes.

What You'll Bring

• You have sound experience working on a mix of Enterprise and Government accounts
• You have exceptional work ethic and move with speed, ensuring responsiveness to partners.
• You have a hunger for sales with a strong sales mindset, combining excellent service with opportunities for revenue growth.
• You are driven to serve and are motivated to provide first class service to clients with positive listening skills.
• You are strong communicator and can confidently liaise with senior external stakeholders.
• You work proactively and move quickly to resolve issues.
• You have the ability to influence and work with internal stakeholders.
• You have a risk mindset.

What's in it for you?

• Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
• Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
• Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
• We want our employees to share in Brighte’s success. You may be given an opportunity to join our Employee Share Option Plans (ESOP).
• Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
• End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
• Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.