Responsibilities
- Manage a portfolio of / and merchant active stores
- Delivery of own sales targets – own portfolio of Accounts with sales operational metrics (e.g. Refund Ratio, Non-Exit Point Ratio, Non-Cash, MCC, and other KPI targets)
- Improve merchants’ knowledge and expertise regarding our services
- Perform, manage and coordinate SELL-OUT, and business support activities for assigned portfolio of merchants (TFS)
- Accurate use of CRM to plan, record and report account specific activity
- Follow GB guidelines and usage of GB sales tools
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
Additional: Division of work in percentage (please note that this is subject to change depending on business):
- Commercial – [40%]
- IT– [5%]
- Finance – [5%]
- Administration – [10%]
- Reports Management – [10%]
- Business Development - [10%]
- Customer Service - [20%]
Main KPI’s
- Hunting/Farming KPI (to be determined)
- Non Exit Point % and Non Cash Refund %
- MCC%
- Additional KPIs to be solidified after hire
Competencies
- Leadership
- Business Acumen
- Communication
- Agility
- Negotiation Skills
- Relationship Management
Skills
- Self-motivated, customer-focused and target driven
- Team player
- Structured and organised
- Excellent customer relationship and management skills
- Business acumen and commercial understanding of all stages of the sales cycle
- Strong negotiation and influencing skills
- Excellent written/verbal communication and presentation skills
- High aptitude in selling solutions and services
- Problem solving skills
- Good knowledge of MS Office products and CRM tools
- Proactive Attitude is a must
Qualifications and education requirements
- Strong written and conversational English (ability to communicate effectively in English)
- Fluent in Korean (written and spoken)
- Ideally has strong knowledge of retail, and/or tourism/hospitality industries
- Results oriented, with demonstrated examples of achieving KPIs and/or sales targets
- Minimum 2 years’ experience in Account or Sales Management
- Good understanding of inbound travel business
- Excellent presentation skills to attend partner and client meetings
- Strong oral and written communication skills
- Candidate with good network within retail industry highly preferred
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
