Account Manager – Geneva based, Middle East Clients (f/m/x) 

Job Description:

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security. Main scope of this role includes:

• Provide fundamental support to the Team Heads/Relationship Manager(s) – [RM], Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.

• Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border, Client Lifecycle Management, Business Management, Middle Office, COO and infrastructure etc) 

• Responsible for timely action on requests and issue resolution to meet the client/RM requirements.

Responsibilities

• Handle and respond to RM and client requests and issue resolution to meet client requirements.

• Assist in preparing comprehensive documentation and ensuring client signatures for onboarding.

• Prepare and assist with reporting, ensuring compliance with regulatory requirements and deadlines.

• Develop and maintain an understanding of the regulatory framework and bank policies to ensure smooth operations.

• Ensure business continuity by backing up responsibilities during the absence of other support staff.

Skills

• Bachelor’s degree or equivalent

• Fluency in English (written and verbal) and Arabic is a plus

• Minimum five-year experience in wealth management as assistant or in a sales support role

• Able to manage time and multitask. Highly organised and numerate.

• Strong inter-personal, communication and consulting skills

• Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization

• Client Centricity

Well-being & Benefits

• Emotionally and mentally balanced:
  We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health. Reach out to our Mental Health First Aiders.

• Physically thriving:
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected:
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Our local benefits vary from different types of leave, sports groups to engage with colleagues while keeping physically active and a hybrid working model.

• Financially secure:
  We support you to meet personal financial goals during your active career and for the future.
  Thus, we offer a pension contribution plan, marriage and birth allowance, meal allowance, health insurance subsidy and many others

Your application will be treated confidentially.

Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.