Account Manager, Gaming & Apps

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We’re looking for an Account Manager to support advertiser success by managing day-to-day execution, building strong client relationships, and helping deliver high-quality campaign and account outcomes across the Gaming App and short drama ecosystem. This role will support a defined set of China-based export advertisers, including torso clients, and is ideal for someone building depth in the China export advertising landscape while developing strong account ownership and platform expertise.

What you’ll do

• Manage day-to-day account support for a defined set of China-based export advertisers, including Gaming App and short drama clients

• Support a torso book of business by managing multiple accounts with strong prioritization, responsiveness, and operational discipline

• Partner with Client Partners and cross-functional teams to execute account plans and deliver strong client outcomes

• Build strong customer relationships through responsive communication and reliable follow-through

• Monitor campaign and account performance and use data to identify issues, opportunities, and optimization actions

• Provide account optimization guidance and advise clients on best practices for campaign performance, creative iteration, testing, and scaling

• Serve as a product advocate for Snap’s advertising solutions, including new and existing products

• Support product beta participation and help clients adopt relevant solutions

• Coordinate internal stakeholders to support launches, troubleshooting, reporting, and ongoing account management

• Identify, escalate, and help resolve client issues by working with cross-functional teams

• Manage internal processes and maintain strong operational discipline, including CRM hygiene, accurate account tracking, and follow-through on key client actions

• Prepare clear updates, reports, and client-facing materials

• Contribute to repeatable ways of working that improve service levels and efficiency across torso accounts

• Contribute positively to team culture and shared ways of working

Minimum qualifications

• Bachelor’s degree or equivalent practical experience

• 3+ years of experience in digital advertising, account management, sales support, marketing, or a related client-facing role

• Experience working with clients or internal stakeholders in a fast-paced environment

• Comfort using data to support recommendations and solve problems

• Strong organizational skills and attention to detail

• Clear written and verbal communication skills in English and Mandarin

Preferred qualifications

• Experience supporting China export advertisers or international-facing digital campaigns

• Experience supporting Gaming App, entertainment, content, or short drama advertisers, or strong interest in these sectors

• Experience supporting campaign execution or client success in a digital media environment

• Ability to manage multiple priorities with structure and professionalism across a scaled portfolio of torso clients

• Strong collaboration skills and willingness to involve others early

• Curiosity about platform, product, and industry trends

• Demonstrated ability to spot patterns across accounts and turn them into repeatable recommendations or best practices

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!