Optasia is a publicly listed, global fintech company with presence in 38+ countries, anchored by eight regional commercial offices. We empower banks and telecom operators to make smarter, faster, and more inclusive lending decisions through advanced credit scoring and AI-powered lending platforms. Our socially impactful solutions help partners unlock new revenue streams, reduce risk, and deliver exceptional customer experiences while offering our people the opportunity to build meaningful and large-scale impact careers in a stable, high-growth, multi-national environment.
We are seeking a commercially driven professional with telecoms experience and an understanding of fintech solutions to manage and grow relationships with our mobile operator partners. As an Account Manager, you will own day-to-day account performance, act as the primary point of contact for customers, and represent Optasia’s AI-powered lending and credit scoring solutions. You will identify growth and cross-sell opportunities, coordinate with internal teams to ensure successful delivery, and drive measurable business outcomes aligned with both fintech and telecom objectives.
What you will do
- Manage a portfolio of assigned customer accounts, executing day-to-day commercial activities under the guidance of a Senior Customer Success Manager.
- Serve as the primary customer point of contact, ensuring timely communication, service quality, and responsiveness.
- Build and maintain effective working relationships with customer stakeholders to support account stability and satisfaction.
- Monitor account performance, KPIs, and service levels; identify risks and escalate issues as required.
- Support alignment of customer needs with agreed service objectives and commercial strategies.
- Assist with account optimization and growth initiatives through performance analysis and market awareness.
- Coordinate with internal teams to support contractual obligations and operational service delivery.
- Support billing, reconciliation, payment follow-ups, and SLA compliance activities.
- Prepare and deliver regular account performance and service reporting.
- Contribute to achieving service performance, operational, and financial targets.
What you will bring
Essential Qualifications & Experience:
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
- Minimum 3years of Telecoms industry experience
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
- Bachelor’s degree
- Fluent in English; Fluency in French is necessary for this role
Preferred
- Proven experience in Telecom Customer Value Management (CVM), Value-Added Services (VAS), banking and/or microfinance, and/or fintech and digital financial services.
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Skills Required
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry
- Minimum 3 years of Telecoms industry experience
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s)
- Bachelor's degree
- Fluent in English; Fluency in French is necessary for this role
What We Do
We deliver Optasia, the AI Platform enabling financial access for the next billion customers. We are changing the world our way. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 35 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 116 million customers a month and had more than 980 million addressable subscribers in 2023, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.
