Account Manager, Facial Aesthetics (12-month contract)

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirement, please feel comfortable to let our team know by emailing [email protected] or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs.

As the Account Manager, you will represent the Facial Aesthetics product portfolio to targeted aesthetic customers within your area. You will be responsible for enhancing the adoption of the Facial Aesthetics Portfolio by working synergistically alongside medical, marketing, and clinical teams

This customer segment is in expansion mode and, as the Account Manager, you will be responsible for accelerating the growth and protecting market share for Allergan.

This is a fixed-term, 12 month contract opportunity.

KEY DUTIES AND RESPONSIBILITIES

Sales Activities

• Achieve or exceed agreed sales targets within the assigned territory.
• Build and develop business relationships with customers.
• Design executable business plans for territory and key accounts aligned with cycle marketing strategy and promotional programs to drive rapid uptake within accounts.
• Develop business opportunities utilizing AbbVie’s selling framework with new and existing clients to build/ maintain product loyalty and increase market share. This includes the identification of KOLs and the focus on building relationships and business opportunities with these customers.
• Conduct regular business plan/sales reviews, including market share analysis, and adjust strategies and tactics accordingly to ensure execution of the plans is on track.
• Identify potential sales and marketing opportunities, communicating these to your National Sales Manager and the marketing team.
• Demonstrate a deep understanding of each customer’s current product choice and usage, and maintain account analysis profiles utilising VEEVA.
• Keep accurate, up to date records of all customer visits and agreements, as well as maintaining other relevant customer data necessary to meet customer needs.

Product Sales, Support and Direction

• Utilise the digital sales aid to clearly articulate product key selling messages and clinical data.
• Execute to third line sales requirements as directed by the Medical Aesthetics portfolio strategy.
• Oversee product support and direction in clinic of Botox and Juvederm in line with Clinical Medical Information and product information materials (no AMI or MD Codes technique support to be applied).
• Aid in the support of best practice consultation and assessment of patients.
• Direct injector requests for clinical facilitation through the defined VEEVA process.

Therapeutic Area Knowledge

• Maintain an in-depth understanding of Allergan and competitor product range.  Be able to communicate the value difference in terms of efficacy, safety, price and market strategy to customers.
• Maintain high level of therapeutic knowledge of Allergan products and aging & anatomy through the internal 6 monthly certification program.
• Monitor market trends through personal contact with clients, suppliers and attendance at industry association meetings and seminars.  Communicate changes in competition, product availability or related matters to sales and marketing management.

Business Administration

• Keep accurate, weekly records of all customer visits, as well as maintaining other relevant customer data necessary to meet customer needs utilizing the VEEVA system.
• Keep current territory business reviews and account plans on designated BOX folder.
• Attend sales meetings, conferences, training and other work related functions as required.
• Ensure all sales activities comply with legal and ethical requirements.
• Manage business expenses within the budget and the Travel & Expenses Policy.

Quality

• Report any adverse event within 24 hours as per Allergan’s policies and procedures
• Support Allergan’s Quality Management System and internal auditing processes.
• Adhere to Medicines Australia Code of Conduct.

Workplace Health & Safety

• Proactively participate in Allergan’s WHS programs, adhere to policies and promote a safe work environment at all times.

General

• Adhere to Allergan’s internal codes of conduct and compliance processes.
• Other ad hoc duties such as administrative duties, as requested.

Education

• Qualifications in Marketing, Communications, Sales and Commerce advantageous

Skills and Abilities

• Successful completion of relevant tertiary qualifications within Science or Healthcare 
• Understanding of the selling cycle and territory management practices
• Ability to learn the relevant human anatomy

Experience

• Several years’ experience in a specialty representative selling role working within the pharmaceutical /healthcare industry
• Proven track record of achieving sales targets

Flexibility and Availability: We recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team.

The Allergan Commitment

• Doing What is Right – Never jeopardize patient safety, product quality or compliance;  always act with integrity

Ways We Work

• All For One Abbvie: We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team.
• Decide Smart & Sure: We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does.
• Agile & Accountable: We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do.
• Clear & Courageous: Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test.
• Make Possibilities Real: We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality.

CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT

• AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. 
• AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. 
• All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law.  Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. 
• AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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