The Role
Leads client relationships and integrated experiential marketing programs, coordinating strategy, creative, digital, production, budgets, timelines, vendors, risks, and cross-functional teams. The role manages multiple workstreams, develops proposals, supports new business, mentors junior staff, and ensures projects meet client objectives, quality standards, profitability, and deadlines. Occasional weekend and holiday work and international travel are required.
Summary Generated by Built In
Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.
Key Responsibilities
Strategic Insight & Program Leadership
- Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
- Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
- Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
- Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
- Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
- Independently creates, tracks, monitors and enforced detailed scopes of work for projects.
Account & Project Management
- Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for
- Identify new business opportunities, develop and present proposals to clients, and negotiate contracts
- Project manage workback, workstreams, internal stakeholders, and creative/production problem solving
- Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget
- Streamline internal processes and identify areas to improve efficiency and effectiveness.
Stakeholder Communications
- Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
- Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
- A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Team, Vendor & Partner Management / Commercial & Operational Excellence
- Excellent presentation, communication and client liaison skills
- Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.
Has sound experience across multiple channels specifically events, experiential activations,
exhibition design, digital, social media, screen content production and marcomms programs.
- The ability to work on and manage multiple projects concurrently
- Team player, must be flexible, inclusive, positive and helpful
- Excellent attention to detail
- Strong organizational skills, able to manage project timelines, budgets, and resources effectively.
Skills, Knowledge and Expertise
- Leads by behavior and attitude, not through position or tenure
- Thinks strategically – knowledge of Imagination and Client practices
- Inspires creativity and innovation – imagines creative solutions
- Drives results – achieves high levels of customer satisfaction
- Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
- Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
- Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
- Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
- Flexibility and adaptability, able to adjust to changing client needs and market conditions
- Ability to work weekends and holidays on occasion as required by client workload
- Must be able to travel internationally for up to two weeks at a time
What you bring:
- Proven experience leading multi-workstream programs with significant digital components
- Strong understanding of experiential delivery models, timelines, and constraints
- Experience owning budgets, schedules, and risk management at a program level
- Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure
- Strong organizational skills and attention to detail
- Bachelor’s Degree or equivalent experience
You'll Succeed Here If You:
- Enjoy orchestrating complexity and bringing order to creative ambition
- Thrive in fast-paced, collaborative, and high-visibility environments
- Are confident leading conversations, making decisions, and managing tradeoffs
- Appreciate the intersection of physical environments and digital experiences
- Take pride in delivering well-crafted, reliable, and impactful work
Benefits
What we can offer you:
- Work with a state-of-the-art product and deliver it to exciting and innovative brands.
- Learning and development opportunities that contribute to professional growth.
- A fun, engaging work culture
- Be part of a mission-driven team that values agility, integrity, and excellence.
- Opportunity to contribute to large-scale, high-impact projects from day one.
- Dedicated personal growth & development through our GrowForward programme.
Benefits and perks offered:
- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits
Skills Required
- 4+ years of relevant experience in experiential campaigns and related agency or in-house marketing roles
- Experience leading integrated programs with significant digital components
- Experience managing multi-workstream experiential programs
- Strong understanding of experiential delivery models, timelines, and constraints
- Experience owning program-level budgets, schedules, and risk management
- Experience across events, experiential activations, exhibition design, digital, social media, screen content production, and marketing communications programs
- Excellent presentation, written, verbal, communication, client liaison, organizational, and problem-solving skills
- Ability to manage multiple projects simultaneously and work effectively with cross-functional teams
- Ability to work weekends and holidays occasionally based on client workload
- Ability to travel internationally for up to two weeks at a time
- Bachelor's degree or equivalent experience
- Authorization to work in the United States without visa sponsorship
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The Company
What We Do
Imagination is an Experience Design Company headquartered in London, with 13 studios worldwide. Founded over 50 years ago on a principle of Independent Creativity - we bring together diverse groups of strategic, creative and practical people to find creative and inspired answers to client challenges. We remain independent to this day. We have earned a reputation for consistently challenging and changing the status quo, through our core offers of Consulting, Destinations, Content and Live. Imagination’s clients include LG, Ford, IKEA, LVMH, Samsung, Jaguar Land Rover, HSBC, Major League Baseball, 3M, Turkish Airlines, Shell and Telstra. Imagination was awarded silver at Campaign’s Global Brand Experience Agency of the Year Awards 2022, ranked 38 in Newsweek’s UK Top 100 Most Loved Workplaces 2022 and won the Grand Prix award at Campaign Tech Awards for their recent work with Visa Masters of Movement
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