Account Manager - Expansion and Retention

Since day one, DataGalaxy has been guided by a simple conviction: data creates value when people align on it, adopt it, and turn it into business outcomes. Metadata is not the destination. It is the foundation that makes this possible. That’s why DataGalaxy built the value governance platform, a business-first approach that connects data and AI strategy to execution, IT teams to business teams, and metadata to business outcomes. The platform includes two core products: DataGalaxy Catalog and DataGalaxy Portfolio Center. Catalog is a metadata center to provide context, build trust, and ensure compliance. Portfolio Center is a product management tool to show value creation from initiatives and champion alignment from C-levels to business stakeholders. Founded in France and expanding rapidly across Europe and the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organizations deliver metadata to the agents and value to the people.
Our values: Be intentional. Be clear. Be bold. Be humble.

DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence.

Our objective: Provide the absolute best service across all customer touch points to increase customer general satisfaction and success with DataGalaxy.

We are seeking a results-driven Account Manager with the below mission and responsibilities :

• Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.
• Create, drive and increase revenue within a dedicated accounts portfolio
• Develop account management plan for upsell and retention strategy
• Develop business in your accounts to meet your annual ARR growth target
• Suggest innovative solutions to meet customer needs.
• Coordinate customers’ testimonials and references to support the Account Executive team developing new business.

Role requirements:

• Significant experience in an Account Management role selling SaaS solution with a customer-oriented approach
• Being customer obsessed : ensuring, in collaboration with the CSM team, the customer satisfaction
• Fluent in English and French
• A proven history of closing deals and growing accounts
• Identify, develop and close opportunities across your portfolio of accounts to meet your upsell target
• Strong problem-solving and negotiation skills
• Dynamic, curious, creative and self-driven
• Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and grow
• Excellent organizational skills
• Proficiency in CRM software (Salesforce or HubSpot)

• Offices in the heart of Lyon and Paris
• Flexible working hours ("forfait jour")
• Remote work at will & 2.70€ net per day worked from home
• 2 weeks of working from anywhere 🌍
• Health insurance Apicil covering you and your family
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription
• Holiday Bonus 🏝️
• Quarterly team events and seminars
• An attractive remuneration according to your performance and your potential
• A real opportunity to join a French start-up that is a pioneer in its market 🚀