Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.
Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide
Are you ready to make a difference with us? Let’s do this!
🚀 About the RoleThe Account Manager plays a crucial role in nurturing client relationships, driving customer satisfaction, and identifying opportunities for growth within existing accounts. This role is highly driven by Annual Recurring Revenue (ARR) and focuses on strategic planning, upsell/cross-sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption.
🎯 Here’s What You’ll Be Doing- Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization.
- EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities.
- Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management.
- Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth.
- Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion.
- Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure.
Requirements🔑 What You Bring
To shine in this role, you’ll need:
- Proven experience in account management, sales, or a related client-facing role.
- Strong understanding of sales processes and pipeline management.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Demonstrated ability to drive revenue growth and achieve targets.
Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!
Benefits🎁 Why You’ll Love It Here
👩🏽⚕️ Comprehensive healthcare (medical, dental, vision).
💸 401(k) matching—because your future matters!
🏖️ Unlimited vacation days (yep, really!).
👶 Parental leave—family first!
💪 Health & wellness perks to keep you feeling great.
☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?
Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.
🌍 Our PromiseAt Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.
Let’s make the world safer together!
(Note: We are unable to sponsor employment visas)
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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