Account Manager - DTS Flex

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MOVE YOUR CAREER FORWARD WITH RYDER! 

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU! 

Summary
The Account Manager is responsible for managing customer satisfaction for a specifically assigned customer(s). The Account Manager will develop, maintain and manage the relationship between internal field operations and their assigned client by owning processes that add value to the client. A successful Account Manager will search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. The Account Manager will be responsible for leadership of employees as well as profitable management of the functional areas within his/her span of control.

Essential Functions

• Proactively and regularly communicate with customers.
• Provide regular reporting /presentations as requested by customer and internal stakeholders. Include cost studies, measurement tools, key performance indicators and utilization studies.
• Engage in daily, weekly and season capacity forecast planning and execution with the customer.
• Lead implementation efforts for the successful onboarding of new business and clients. Provide start up assistance - equipment resets, driver hiring requests, system implementation, and customer specific process training.
• Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account.
• Assist leadership by overseeing the execution and implementation and measurement of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer, as well as prepare for annual account assessments and mid-year business reviews, and other on going customer presentations, contract renewals , and new business opportunities.
• Cultivate relationships with external carriers regarding freight availability, service issues, and increase market capacity while maintaining communication with internal teams to increase volume opportunities. 
• Manage exempt and non-exempt employees.
• Ensure accurate, timely invoicing and reporting is provided to the customer and, when needed, engage with the customer to resolve issues.
• Support payroll and billing activities as well as P&L responsibilities.
• Complete QBR's with the customer
• Develop and maintain account specific SOP for regional playbooks.

Additional Responsibilities

• Must be available to work on a flexible schedule on the various work shifts.
• Performs other duties as assigned.

Skills and Abilities

• Builds and manages effective teams.
• Strong leadership and motivating skills.
• Strong verbal and written communication skills.
• Bilingual, English and French (for Quebec locations only).
• Excellent interpersonal skills within a diverse team environment.
• Demonstrates problem solving skills.
• Demonstrates analytical skills.
• Excellent organizational skills.
• Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines.

If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!

Qualifications

• Bachelor's degree required in Finance, Business Administration/Management/Communication or Transportation/Logistics
• Three (3) years or more in Finance or Transportation/Logistics, preferred
• Three (3) years or more in Customer experience & Account Management, preferred
• Three (3) years or more in Dedicated Transportation, preferred
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required
• Excellent knowledge of Transportation and/or Warehouse Logistics operations
• Excellent knowledge of safety and security requirements

Travel
20% - 30%
DOT Regulated
None

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off for Military Veterans.

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Job Category

Logistics

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

80k

Maximum Pay Range:

90k

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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