Are you passionate about renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!
Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg.
What You’ll Do
Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation
What Makes You a Great Fit
Resilient, driven, and passionate about helping customers realize long-term value - you thrive on a challenge.
Experience in customer service or success, with a strong emphasis for customer facing interactions.
Experience in high growth start up environment.
Technical background e.g. (industrial-) engineering, or top tier business school degree.
Excellent communication abilities in German and English.
Why Join Us?
Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Augsburg office.
Enjoy opportunities for personal and professional growth.
Embrace the freedom to innovate and make quick changes in a dynamic team.
Perks include gym membership, coffee, regular team events, MacBook and more.
Receive competitive pay.
Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all.
About Reonic
At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.
Skills Required
- C2 German proficiency
- Experience in B2B SaaS customer service or success
- Technical background in engineering or business
- Excellent communication abilities in German and English
- Experience in high growth startup environment
What We Do
Reonic is a climate-tech software company that provides an all-in-one platform for renewable energy installers to sell, design, and install systems like solar, storage, and heat pumps, accelerating the global shift to clean energy.
