This is a remote position.
Spektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This is a revenue role: you carry a renewal and expansion target, and you are accountable for the long-term growth of your accounts. CloudLabs is a consumption- and subscription-based hands-on lab platform used by training providers, ISVs, system integrators, enterprises, and educational institutions worldwide - success in this role is measured by how much more value your customers draw from the platform over time.
Primary responsibilities:
- Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
- Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevant.
- Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of time.
- Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot.
- Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation.
- Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams.
Requirements
- 4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
- A demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
- Comfort with consumption or usage-based commercial models.
- Strong commercial instincts: you spot expansion signals in usage data and act on them.
- Excellent relationship management across technical and business stakeholders.
- CRM discipline; HubSpot experience is a plus.
Nice to have:
- Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement.
Skills Required
- 4+ years in account management, post-sale sales, or customer success with a revenue/quota component
- Proven track record of growing a book of business; provide NRR and expansion metrics
- Comfort with consumption or usage-based commercial models
- Strong commercial instincts to spot expansion signals in usage data
- Excellent relationship management across technical and business stakeholders
- CRM discipline; HubSpot experience
- Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement
- Overlap with US business hours (work shift requirement)
- Bangalore-based candidates preferred
What We Do
Spektra Systems is a global cloud solutions company dedicated to empowering technology businesses to scale through hyperscalers and enabling educational institutions to drive impactful upskilling. The company specializes in purpose-built cloud products, including CloudLabs, SaaSify, and CSP Control Center, to simplify cloud training, events, and Microsoft CSP billing and subscription management for global enterprises and institutions.
