Mod Op’s Account Managers cultivate relationships and drive innovation. They demonstrate attentive listening skills and provide a thoughtful strategic point of view. They promptly address inquiries without compromising quality or cutting corners. Their dedication is unwavering and excel in managing intricate details while also seeking the bigger picture. They are cooperative team members, adept at creating briefs, budgeting, keeping projects on schedule, and tracking growth. They possess a deep understanding of their clients' businesses, approaching each situation as a detective with the knowledge that every circumstance is unique. They are mindful of what enhances our clients' reputation, thus contributing to our own success. As the intermediary between Mod Op’s clients and the creative team, they consistently surpass expectations by crafting unforgettable experiences and nurturing enduring connections.
Essential Functions
- Grow and develop long-term relationships with clients.
- Manage client day-to-day social & digital efforts.
- Be the client's righthand person getting to know their business inside and out.
- Get your hands dirty. See opportunities. Solve problems.
- Excel at "small ball"—communication, accuracy, quality, attention to detail.
- Prepare client presentations, effectively present results and attend meetings as required.
- Oversee multiple projects at once—information gathering, organizing, budgeting, scheduling, monitoring, trafficking, reporting, delivering and guiding execution.
- Brief, organize and provide information to internal teams—and cheer them on now and again.
- Manage projects & client feedback using tools such as Jira and Airtable.
- Genuine interest in Social, Gaming and/or Pop-Culture.
- Up to date understanding of platforms such as Meta, TikTok and Twitter to stay on top of innovative approaches for clients.
- Willingness to learn, grow and evolve in an ever-changing industry.
Requirements
- MUST BE LOCATED IN THE GREATER LOS ANGELES AREA
- Bachelor’s degree
- Minimum 4 years' account management experience in an agency or client marketing role
- Ability to multi-task; excellent organizational skills
- Strong leadership skills: ability to delegate detail work
- Good understanding/foundation of marketing strategy knowledge
- Collaborative work style
- Lifelong learner; always curious; good researcher
- Responsive; excellent listener, empathetic
- Ability to distill patterns, trends, insights into actionable thoughts/opportunities for the team
Preferred Experience
- Proven experience in agency account management
- Experience across the spectrum of marketing communications disciplines
- Proven ability to expand relationship with clients
- Experience in creating, controlling, and maintaining budgets
- Excellent organizational and leadership skills
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Familiarity with project management tools
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
- Health and Life Insurance for employees and family, access to Vision benefits, Telemedicine services, Psychology support and others.
- On the job training and career growth opportunities.
- Access to LinkedIn courses.
- Fully remote job.
- Talented team environment, collaborative offices, fun company culture with a great balance of work and play.
- Vacations are granted by day or weeks according to employee approved request.
- Salary with yearly review and competitive benefits.
- Competitive compensation based on experience and skill set.
When asked what they love about working at Mod Op, we hear:
- “I feel I can be myself at work and it’s fun!” -MV
- “The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC
- “We actually create videogames!” -AC
- “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW
- “Opportunities to always learn from and work with the best and the brightest.” HW
- “Mentors and opportunities for growth.” -KB
Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
What We Do
Mod Op is a full-service agency providing brand strategy, advertising, creative development and design, digital marketing, public relations, research, SEO, social media marketing, video production and web development to clients in both the B2C and B2B markets. With offices in New York, Dallas, Los Angeles, Miami, Minneapolis, Kansas City, Portland and Panama City, Panama, Mod Op pairs data and innovation with expertise to best serve clients.
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