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The Role
The Account Manager is responsible for account growth and revenue, ensuring customer satisfaction and retention, communicating progress, and collaborating internally for seamless service delivery.
Summary Generated by Built In
Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Account Growth & Revenue
...
• Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.
Customer Satisfaction & Retention
• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
• Proactively identify potential risks to customer retention and implement strategies to mitigate them.
• Gather customer feedback and insights to inform product development and service delivery.
Communication & Reporting
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Prepare reports on account status, performance, and forecasts.
Keep accurate records of customer interactions and account activities in the CRM system.
Internal Collaboration
• Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
Share customer insights and market feedback with relevant departments.
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
Skills Required
- Experience in account management or similar role
- Strong communication and negotiation skills
- Ability to work collaboratively in a team environment
- Proficient in using CRM and Microsoft Office applications
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The Company
What We Do
Maxine is an award-winning nonfiction film and television studio founded by Mary Robertson, dedicated to creating journalist-and-filmmaker-driven nonfiction work.
