The Role
The Account Manager will manage renewals for existing customers, drive expansion opportunities, conduct account health checks, and collaborate with teams to ensure customer retention.
Summary Generated by Built In
Assembla is seeking an experienced Account Manager to join our growing sales team. This role is focused on managing and renewing an assigned base of existing customers while identifying and driving expansion opportunities within those accounts. The Account Manager will own a renewal quota, conduct regular account health checks, and partner closely with customers to maximize value across the Assembla product portfolio.
Key Responsibilities
Key Responsibilities
- Own and manage renewal revenue for an assigned portfolio of existing customers
- Drive timely, accurate renewals while protecting and growing recurring revenue
- Conduct regular account health checks to understand customer goals, usage, and satisfaction
- Identify, qualify, and develop expansion opportunities within the existing account base
- Build and maintain strong, long-term relationships with key customer stakeholders
- Present Assembla’s value proposition to technical and business audiences at multiple levels
- Collaborate with internal teams (Customer Success, Support, Sales, Marketing) to ensure customer success and retention
- Maintain accurate pipeline, forecasts, and account plans; provide regular updates via CRM
- Exercise sound judgment within defined processes to determine appropriate actions for customer needs and sales opportunities
- BA/BS degree or equivalent experience
- 1–3 years of relevant sales, account management, or business development experience (software/SaaS preferred)
- Experience managing renewals, recurring revenue, or existing customer accounts preferred
- Proven ability to communicate value and sell technical solutions to diverse audiences
- Strong communication, negotiation, organizational, and time-management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Team-oriented mindset with a customer-first approach
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By submitting your application, you acknowledge that Idera, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).
In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.
In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. Idera, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.
Skills Required
- BA/BS degree or equivalent experience
- 1-3 years of relevant sales, account management, or business development experience (software/SaaS preferred)
- Experience managing renewals, recurring revenue, or existing customer accounts preferred
- Strong communication, negotiation, organizational, and time-management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
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The Company
What We Do
Idera, Inc. has always focused on the end-user, and helping software users make real-time technical decisions in business. Over the past 20 years, Idera, Inc. has delivered more tools and innovations to more people, and established itself as a trusted advisor by expanding the Idera, Inc. portfolio of brands. Idera, Inc. brands deliver the B2B software tools that technical users trust most. From database administration to application development to test management, our solutions help you do more for less so you can achieve your strategic goals.
