Account Manager (Communications)

Co-creation HUB is the leading pan-African creative and innovation ecosystem enabler. In 2010, we started out as Nigeria's premier innovation center dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi and Windhoek) across Africa and we work closely with stakeholders - including entrepreneurs, civil society organizations, government, and private sector - to identify and nurture novel solutions to social challenges in Africa.

In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda focused on Research and Development and Human Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in education, public health, education, governance and our other areas of work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa’s innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa’s creative economy through innovation and technology application. In 2023, we further expanded our presence by opening Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa's leading pan-African creative and innovation ecosystem enabler.

Since its establishment, CcHUB has supported the development and launch of more than 10,000 innovative technology companies solving social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, creative economy and sustainability.

To oversee and manage all of the company's digital accounts, consistently measuring performance analytics. The Digital Communications Associate will be responsible for planning and implementing digital marketing initiatives that enhance brand awareness, extend reach, and support overall organisational growth.

Key Responsibilities

• Serve as the primary point of contact for all digital marketing communications requests.

• Identify stakeholder needs and gaps, and develop innovative ideas to address them.

• Design and implement optimisation strategies to enhance the organisation’s digital presence and reach across various projects.

• Maintain consistent brand messaging across all digital platforms and monitor trends and insights to optimise communication performance.

• Evaluate communication strategies, identify weaknesses, and make informed recommendations for improvement.

• Plan and execute digital campaigns to build and engage online communities.

• Interact with stakeholders via the company’s social media platforms, identifying trends in audience engagement and behaviour.

• Set key performance indicators (KPIs) for campaigns—such as conversion targets—and evaluate performance against these metrics.

• Produce regular reports to track and assess the organisation’s digital growth.

• Collaborate to develop well-structured content, ensuring deadlines and style guidelines are met for both online and print publications.

• Build and maintain trusted advisor relationships with key account stakeholders.

• Ensure the timely and successful execution of strategies aligned with stakeholder needs and organisational objectives.

• Communicate progress on monthly and quarterly initiatives clearly to both internal and external stakeholders.

• Undertake any other duties as assigned by the Communications Lead.

• Bachelor’s degree or Higher Diploma in Communications, Public Relations, Marketing, Business Management, or relevant field with 5 years’ experience
• Solid experience with CRM, digital marketing, and social media software
• Well-developed organizational, IT and administrative skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience delivering solutions to digital marketing communication needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Ability to research and understand complex subject matters to produce succinct, engaging copy for different audiences.
• Effective interpersonal skills and ability to work on own initiative within set guidelines and as part of a team. 
• The ability to build relationships and influence others based on sound professional knowledge. 
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

What we offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.