Account Manager- Commercial National Accounts

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

This role will have a Hybrid work arrangement, with the expectation of working in one of the following offices (Alpharetta, GA or Chicago, IL) 3 days a week (Tuesday through Thursday).

Supports Underwriting in the sales acquisition process. Provides support for Commercial Middle & Large new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems.
Job Duties/Accountabilities
Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.
Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business. Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to done and effectively continue the work and respond to customers as needed. Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area.
Required Competencies:
Understands and Supports Organizational Vision and Strategy and Embraces Change
• Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
• Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes
• Seeks information about the vision and strategies for his/her team, department and The Hartford overall
• Possesses the necessary knowledge of business concepts to achieve business results
Works Effectively – Is Autonomous and Thinks Critically
• Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes
• Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts
• Modifies own work activities and methods to eliminate waste and inefficiency
• Attends Meetings to understand priorities of the Segment and works hand in hand with the Underwriter to achieve Goals
Pursues Self Development
• Constantly seeks opportunities to learn and acquire new skills
• Ensures that lessons learned are applied to future situations
• Strives to learn and understand dynamics of the territory, Book of Business Knowledge
Building effective relationships and partnerships
• Words and actions are consistent; demonstrates company core values and principles
• Is open and honest in all dealings internally and externally; treats others with fairness and respect
• Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit
• Supports others who request assistance and/or information
• Advances collective team mission as well as individual goals
• Builds effective relationships with Agents
Values Customers
• Acts with appropriate urgency when responding to customer inquiries or requests
• Sets high standards and continually evaluates self against performance targets
• Demonstrates professionalism and establishes credibility and rapport in all customer interactions: Personally enhances The Hartford’s reputation
• Serves as the Single Point of Contact for agents on service related/problem resolution
Demonstrates Effective Communication Skills
• Listens carefully and asks probing questions to understand others’ needs or perspectives (peers, business partners and customers)
• Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listeners
• Quickly comprehends written information and writes effective letters, emails, reports, etc.
• Keep others informed so there are no unnecessary “surprises”
• Tailors communication content and method to the audience; anticipates how messages are likely to be received
Qualifications
• Prior Commercial Market Insurance industry experience as an Account Manager (or similar) at either a insurance carrier or agency required

• Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability
• Functional knowledge of Commercial Lines rating experience a plus
• Excel skills a plus

• Strong Customer Service and Relationship Building skills
• Effective Communication Skills / Written and Verbal
• Strong Customer Service Orientation
• Good Automation Skills and strong technical ability
• Professional Demeanor
• Proficiency in Microsoft Word, Excel, and Power Point Software
• Works Autonomously
• Ability to shift work efforts quickly and make decisions in a fast past environment

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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