The Role
Own and grow a portfolio of CloudLabs accounts: drive retention, upsell/cross-sell, prospect and close new business, run demos and meetings, maintain HubSpot CRM, meet revenue targets, and coordinate with Customer Success to ensure onboarding and project delivery.
Summary Generated by Built In
This is a remote position.
Location: Currently remote, may transition to onsite in future
As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
Account Management & Growth
- Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
- Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
- Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
- Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
- Partner with the Customer Success team to ensure seamless onboarding and track project completion
New Business Development
- Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
- Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
- Negotiate contracts and close deals in line with company pricing and margin guidelines
Sales Execution & Reporting
- Meet or exceed revenue targets
- Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
- Prepare sales forecasts and reports for management review
- Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
- Stay current on industry trends, competitors, and market developments
Requirements
Experience
- 3–5+ years of B2B technology account management experience
- Proven track record of meeting or exceeding revenue targets in a tech environment
- Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
- Familiarity with Microsoft cloud
Skills & Competencies
- Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
- Excellent demo and presentation skills, including to technical and executive audiences
- Comfortable navigating complex, multi-stakeholder sales cycles
- Highly self-motivated with a hunter mentality and strong follow-through
- Proficient with CRM tools (HubSpot required; Salesforce a plus)
- Ability to work independently in a fast-paced environment with high ownership
Education
- Bachelor’s degree in Business, Technology, or a related field preferred
- Equivalent experience in SaaS or cloud technology sales will be considered
Skills Required
- 3-5+ years of B2B technology account management experience
- Proven track record of meeting or exceeding revenue targets in a tech environment
- Proficient with HubSpot CRM
- Familiarity with Microsoft cloud
- Strong consultative selling skills and ability to map product to customer needs
- Excellent demo and presentation skills for technical and executive audiences
- Comfortable navigating complex, multi-stakeholder sales cycles
- Experience managing accounts in enterprises, training companies, or ISVs
- Proficiency with Salesforce (a plus)
- Bachelor's degree in Business, Technology, or related field (preferred; equivalent experience considered)
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The Company
What We Do
Spektra Systems is a global cloud solutions company dedicated to empowering technology businesses to scale through hyperscalers and enabling educational institutions to drive impactful upskilling. The company specializes in purpose-built cloud products, including CloudLabs, SaaSify, and CSP Control Center, to simplify cloud training, events, and Microsoft CSP billing and subscription management for global enterprises and institutions.
