Job
Description – Account Manager (Client Services)
Department: Client Services & Account Management
Reporting To: Account Director – Client Services
Role Type: Mid-Level Management
About the
Company
We are seeking an experienced and dynamic Account Manager – Client
Services to manage key client relationships, oversee campaign execution, and
lead a team of client servicing professionals. The role acts as a bridge
between strategic account planning and operational delivery, ensuring campaigns
are executed seamlessly while maintaining high levels of client satisfaction.
The ideal
candidate will possess strong client servicing expertise, excellent project
management skills, and the ability to lead teams in a fast-paced marketing and
brand activation environment.
Key
Responsibilities
Client
Relationship Management
- Serve as the primary point of
contact for assigned client accounts.
- Manage client communications,
project updates, deliverables, and issue resolution.
- Build and maintain long-term
client relationships through proactive engagement.
- Ensure high levels of client
satisfaction and retention.
Campaign
& Project Management
- Translate client briefs into
actionable campaign plans.
- Coordinate end-to-end execution
of marketing, activation, and experiential campaigns.
- Monitor timelines, budgets,
deliverables, and project milestones.
- Ensure campaigns are delivered
on time, within budget, and aligned with client expectations.
Cross-Functional
Coordination
- Collaborate closely with
Creative, Operations, Production, and Finance teams.
- Ensure accurate briefing and
seamless internal communication.
- Resolve operational bottlenecks
and escalate critical issues when necessary.
- Drive efficient execution across
multiple stakeholders.
Reporting
& Documentation
- Maintain campaign trackers,
client records, approval documents, and project reports.
- Prepare periodic status reports
and performance updates for management.
- Ensure all documentation remains
accurate, organized, and audit-ready.
Behavioral
Competencies
- Strong Leadership & Team
Management
- Excellent Communication &
Interpersonal Skills
- Client-Centric Approach
- Problem Solving & Decision
Making
- Time Management & Organizational
Skills
- Attention to Detail
- Accountability & Ownership
- Ability to Work Under Pressure
Qualification
& Experience
- Bachelor's Degree in Marketing,
Business Administration, Communications, or a related field.
- MBA or Postgraduate
qualification preferred.
- 5–8 years of experience in
Client Servicing, Account Management, Brand Activation, Advertising,
Events, or Marketing Services.
- Proven track record of managing
multiple client accounts and delivering successful campaigns.
Compensation
& Growth
- Competitive salary based on
experience and capability.
- Opportunity to lead key client
portfolios and strategic projects.
- Career progression within a
fast-growing integrated marketing and brand activation organization.
Requirements
Behavioural
Competencies
- Strong Leadership & Team
Management
- Excellent Communication &
Interpersonal Skills
- Client-Centric Approach
- Problem Solving & Decision
Making
- Time Management & Organizational
Skills
- Attention to Detail
- Accountability & Ownership
- Ability to Work Under Pressure
Qualification
& Experience
- Bachelor's Degree in Marketing,
Business Administration, Communications, or a related field.
- MBA or Postgraduate
qualification preferred.
- 5–8 years of experience in
Client Servicing, Account Management, Brand Activation, Advertising,
Events, or Marketing Services.
- Proven track record of managing
multiple client accounts and delivering successful campaigns.
Benefits
Skills Required
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field
- MBA or postgraduate qualification
- 5-8 years of experience in client servicing, account management, brand activation, advertising, events, or marketing services
- Proven track record of managing multiple client accounts and delivering successful campaigns
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Client-centric approach
- Problem-solving and decision-making skills
- Time management and organizational skills
- Attention to detail
- Accountability and ownership
- Ability to work under pressure
What We Do
Yogini Tradex Private Limited is a Kolkata-based human resources and recruitment agency that helps businesses hire personnel across multiple sectors. It provides HR solutions and recruitment services for clients in areas including accounting, call centres, cement, electronics, FMCG, government, hospitals, insurance, IT hardware, oil and gas, real estate, transport, and sports and fitness. Its services include candidate sourcing, screening, selection, and placement support.
