Account Manager, Client Activation

Duties/Responsibilities:

• Demonstrate a growing understanding of client needs and handle more complex client interactions with minimal supervision.
• Communicate effectively with mid-level stakeholders, ensuring clarity in communications while addressing most client queries confidently.
• Escalate potential issues or client churn to leadership as necessary, while being able to handle SMB client escalations without needing to escalate to senior management.
• Manage 18-25 accounts or oversee $175,000 - $250,000 in Monthly Recurring Revenue (MRR).
• Extract and interpret standard reports, providing insights into client performance and understanding basic trends.
• Assist in setting up and incorporating Multi-Touch Attribution tools such as Northbeam or Triple Whale into marketing campaigns, articulating the value of these tools to SMB clients.
• Support the execution of omnichannel strategies, ensuring accurate delivery across channels with limited oversight.
• Develop and execute workflows independently, optimizing processes to improve efficiency and outcomes.

Key Performance Indicators (KPIs):

• Maintain a monthly client churn rate of less than 5%.
• Ensure 100% accuracy in client health reporting.

Required Skills/Abilities:

• Growing understanding of client needs and the ability to handle more complex interactions.
• Strong communication skills, especially with mid-level stakeholders.
• Ability to manage multiple accounts or projects independently.
• Proficiency in digital marketing tools, data interpretation, and reporting.
• Strong organizational skills to manage workflows and ensure timely task completion.
• Sales understanding and ability to contribute to growth initiatives and client expansion efforts.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally to meet clients if required.

Hiring Process:

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 20-30 minute phone call, we’ll discuss your career journey and professional motivators.
• Stage 2 (Hiring Manager Interview) - In this stage, you'll meet with the hiring manager to dive deeper into your experience with client activation, account management, and omnichannel strategy. You’ll discuss your approach to onboarding and activating new clients, maintaining strong relationships, and driving long-term success across multiple marketing channels. We’ll review and explore how your strategies align with our goals for client growth and engagement. This is also an opportunity for you to learn more about the team’s workflow, target markets, and the types of clients you’ll be working with.
• Stage 3 (Leadership Panel Interview) - In this stage, you’ll meet with a few members of our leadership team to discuss your overall vision and approach to driving client success. This conversation will focus on your leadership style, ability to collaborate across departments, and how you’ve developed and executed successful strategies in the past. You’ll also have the opportunity to ask questions and gain insight into our company culture, team dynamics, and long-term business goals. This is a great chance to explore how your skills and experience can align with the broader vision of the team.
• Stage 4 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Presdient and Co-Founder, Jon Zacharias.
• Stage 5 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you’ll accept!

Compensation/Benefits:

• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual compensation for this role is market competitive - $70,000 - $80,000 base salary.
• A Unique Opportunity to work for a rapidly growing company alongside next-level talent in a respectful, inclusive, diverse, and inspiring environment. #GR0Together
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families.
• Flexible PTO - We know that rest is vital to your wellbeing and career success, so we give you the flexibility and trust to take it when you need it.
• Community Impact - GR0 is committed to supporting the communities where we work and live by partnering with local charitable organizations to give back in various ways.

About Us:

Headquartered in Los Angeles, California, GR0 is an award-winning digital marketing agency focused exclusively on igniting organic growth for direct-to-consumer and business-to-business startups and established brands. GR0 empowers these brands to build powerful online brands using a highly technical, best-in-class approach that delivers value and experience to consumers, and engagement and sales for brands. 

GR0’s notable awards and achievements include: 

Glassdoor’s “Top CEOs” (2021)

Clutch’s “Top 100 Fastest Growing Companies” (2022)

Comparably’s “Best Places to Work in Los Angeles” (2021, 2022)

Comparably’s “Best Company for Career Growth” (2021)

Built In’s Moxie Women in Tech Awards (2021, 2022)

At GR0, we put our people above all else. We promote an environment that celebrates diversity, fosters openness, and encourages conversations around what makes us different to further learn from one another. GR0 is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.