The Role
The Account Manager manages Mid-market customers, providing account support, analyzing markets, managing contracts, and conducting client meetings to drive renewals and upselling of SaaS products.
Summary Generated by Built In
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
About the Role
Account Managers are responsible for managing our existing Mid-market customers from a revenue, product, and renewal perspective. The objective is to build great client relationships from the initial onboarding through to the negotiation of renewals.
What You'll Do
- Providing ongoing account support to our existing customers.
- Conducting sales research and identifying new sales/cross-sell opportunities with existing clients.
- Analyzing market and customer potential to minimize termination risks.
- Contract management: Managing contracts, deliverables, and deadlines for renewals as well as upsell/cross-sell.
- Independently prepare and conduct customer meetings and product demonstrations.
- Be a trusted advisor for your clients and become their first point of contact for inquiries.
What You'll Bring
- Completed studies with at least 2-3 years of work experience.
- Experience in a sales role focused on existing customers or new business required.
- Eagerness to work in an Account Management roll with a focus on upselling SaaS products and client engagement.
- Ability to adapt, overcome objections, and learn complex solutions.
- Great organizational and time-management skills.
- Experience of the media industry ideal is preferred.
- Proficiency in MS Office, including MS Word, Excel, PowerPoint.
What We Offer
- A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success.
- A place in a high performing sales team at a growth-driven company.
- An open, informal, diverse and multinational working environment.
- 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance.
- Full Headspace subscription and 24/7 Employee Assistance program.
- Hybrid working model - Our London office is based in Canary Wharf, a vibrant area with excellent amenities, restaurants, and transport links. We expect a minimum of three days per week in the office, with the possibility of additional days depending on business needs. Any adjustments will be discussed with the line manager.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Top Skills
MS Office
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The Company
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
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