Your day-to-day:
- Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention
- Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure
- Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases)
- Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders
- Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up
Your skills & experience:
- At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients
- Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English
- Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture
- Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams
- Strategic mindset to identify and drive account expansion opportunities
- Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions
- Comfortable handling technical topics and coordinating across teams to resolve issues
Nice to have:
- Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises
- Hands-on sales or account management experience utilizing WeChat
- Negotiation skills and experience managing contract discussions
- Familiarity with data concepts
Salary & Benefits:
- Gross salary: 2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Skills Required
- 1-2 years of experience managing customer engagements with a record of positive client outcomes
- Fluent written and verbal Mandarin Chinese
- Excellent business English communication skills
- Strong relationship-building skills
- Understanding of Chinese business etiquette, negotiation norms, and corporate culture
- Strong internal communication and customer advocacy skills
- Strategic ability to identify and drive account expansion opportunities
- Ability to handle objections and difficult conversations
- Comfort handling technical topics and coordinating across teams
- B2B SaaS or data company experience with APAC or Chinese enterprises
- Sales or account management experience using WeChat
- Negotiation and contract discussion experience
- Familiarity with data concepts
What We Do
Established in 2015, Oxylabs is a web intelligence acquisition solution and premium proxy provider, enabling companies of all sizes to utilize the power of big data. Constant innovation, an extensive patent portfolio, and a focus on ethics have allowed Oxylabs to become a global leader in the web intelligence collection industry and forge close ties with dozens of Fortune Global 500 companies. In 2022 and 2023, Oxylabs was named Europe's fastest-growing web intelligence acquisition company in the Financial Times’ FT 1000 list. Unlocking the power of web intelligence with Oxylabs! As businesses look for ways to create and optimize revenue streams, internal data is being exhausted, forcing companies to turn outwards. Organizations are now competing over external data insights that are fueling the digital economy's growth. Oxylabs proudly stands as a leading force in the web intelligence collection industry. Our innovative and ethical scraping solutions make web intelligence insights accessible to those that seek to become leaders in their own domain. Why choose us? Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network. Partnering for success: We view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success. Elevate your business with our services: - Market Research: Gain insights that drive informed decisions. - Ad Verification: Ensure real audiences see your ads. - Brand Protection: Safeguard your online reputation. - Travel Fare Aggregation: Optimize travel-related pricing. - SEO Monitoring: Stay ahead in search engine rankings. - Pricing Intelligence: Make data-driven pricing decisions and more. Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at [email protected].
