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26M+ devices. Thousands of teams. One goal: make patching painless, with real support from real humans.
The Role
Manage a high-volume portfolio of channel partners, VARs, MSPs, and channel-sourced customers. Responsibilities include new business, onboarding, renewals, expansions, licensing, deal registration, partner coordination, CRM accuracy, and customer health monitoring. Build relationships across partners and end users while collaborating with Sales, Engineering, Marketing, and Operations to deliver successful outcomes.
Summary Generated by Built In
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About the Role:
We are looking for an Account Manager to help grow and support our channel partner ecosystem. This is a fully remote role, reporting to a UK-based leader.
In this role, you will manage a high-volume portfolio of small and mid-sized channel partners, VARs, and MSPs, serving as their primary day-to-day contact for new business opportunities, renewals, onboarding, and operational support. You’ll also partner with Strategic Partners to support their end customers, helping progress opportunities and deliver successful customer outcomes.
This role requires an understanding of the three-way relationship between Patch My PC, the channel partner, and the end-user customer. Success depends on balancing the needs of all three while delivering a seamless partner and customer experience.
What You'll Do
- Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
- Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
- Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
- Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
- Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
- Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
- Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.
What You'll Bring
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
- Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
- Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
- Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
- Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.
Nice-to-Haves:
- Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
- Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing.
- Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.
Compensation & Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Competitive Salary: $65,000 - $78,000 based on experience and location.
Benefits:
Other Benefits:
Learn more about our benefits here: https://patchmypc.com/careers#we-care.
What to Expect in the Interview Process
Curious about what comes next? Learn more about our hiring process here: http://patchmypc.com/careers#hiring-process
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Work Authorization:
To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:
AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.
Skills Required
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in account management, channel sales, partner management, or a similar role
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment
- Ability to build strong end-user relationships while respecting the commercial ownership of the originating partner
- Strong commercial acumen, including identifying renewal risks, expansion opportunities, and customer health signals
- Ability to manage a high-volume portfolio, prioritize competing demands, and deliver a high-quality partner and customer experience
- Ability to collaborate across Sales, Customer Engineering, Marketing, and Operations
- Strong organizational skills with accuracy and consistent follow-through
- Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning
- Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing
- Knowledge of endpoint management, IT operations, Microsoft Configuration Manager, or Microsoft Intune
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The Company
What We Do
Patch My PC simplifies third-party application patching for IT and security teams—trusted on over 26 million devices worldwide. Our solution automates the tedious, reduces risk, and saves time by integrating seamlessly with tools like Microsoft Intune and ConfigMgr. But we’re more than just software. We’re a people-first, values-driven team known for ridiculously responsive support, strong customer relationships, and a sense of humor (yes, we speak fluent meme). As a fully remote company, we believe great work happens when people feel trusted, supported, and empowered to make a difference. Our goal? Make patching painless—and actually fun to work with.
Why Work With Us
At Patch My PC, we live our values—humility, empathy, and excellence—every day. We're a fully remote team that feels like family, where leadership truly listens, growth is encouraged, and creativity thrives without bureaucracy. If you're looking for a place where your work matters and your well-being is prioritized, join us.
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