Birdseye’s mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our
ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!
Job Overview
We are seeking a highly motivated Account Manager to drive customer retention and relationship management. This role is crucial in ensuring contract renewals, customer satisfaction, and service upgrades, while also identifying opportunities for business expansion.
The Account Manager will serve as the primary point of contact for clients, working closely with sales, installation teams, and internal stakeholders to maintain strong, long-term customer relationships.
Key Responsibilities
Customer Retention & Relationship Management
- Serve as the main point of contact for assigned customers, ensuring a seamless experience.
- Build and maintain strong, trusted relationships with key stakeholders.
- Proactively address customer concerns and work towards long-term satisfaction.
Contract Renewals & Service Upgrades - Lead contract renewal discussions well in advance of expiration dates.
- Identify and recommend service upgrades based on customer needs.
- Work with internal teams to ensure customers maximize the value of our solutions.
Expansion & Sales Collaboration - Identify and refer new sales and expansion opportunities to the Sales team.
- Work closely with Sales to strategize account growth and upsell opportunities.
- Provide insights on customer needs to support sales and product development.
Implementation & Installation Support - Act as the primary relationship manager during customer implementations.
- Work closely with the installation teams to ensure a smooth onboarding process.
- Serve as a liaison between the customer and internal departments to address issues proactively.
Travel & On-Site Customer Engagement - Frequently travel across the U.S. to meet with customers in person.
- Conduct on-site visits, check-ins, and business reviews to strengthen customer relationships.
- Represent the company at industry events, conferences, and client meetings.
Qualifications and Skills
- Experience: 3+ years in account management, customer success, or a similar role.
- Travel: Willingness to travel frequently across the U.S.
- Industry Knowledge: Experience in the transportation and logistics or security solutions industry preferred.
- Relationship Building: Strong interpersonal and communication skills to engage customers.
- Negotiation & Problem-Solving: Ability to navigate complex contract discussions and resolve issues.
- Collaboration: Works well cross-functionally with sales, operations, and implementation teams.
Compensation Structure:
Competitive base pay + commissions
Location:
- This role is remote (WFH)
- Must be willing to travel extensively to meet with customers in person within the advertised region
- Some out of state travel will be required
- International travel to our HQ in Toronto may be required
This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable).
#LI-Remote
|
Top Skills
What We Do
At Birdseye Security Solutions, we pride ourselves on offering the most effective facility risk management tool currently available on the market. In today's ever-changing landscape, innovative and forward-thinking companies recognize the crucial need for advanced security measures to safeguard their valuable assets and ensure the safety of their employees. Our cutting-edge solution is designed to cater to these requirements, combining state-of-the-art technology with intelligent analytics to provide real-time insights and actionable recommendations.
Our system takes a proactive approach to identifying potential risks and vulnerabilities before they escalate into serious security threats. By staying ahead of potential issues we can take preventive measures and effectively mitigate risks.
With Birdseye Security Solutions, companies can elevate their security protocols to new heights, creating a safer environment for their employees and visitors while safeguarding their assets. Our solution is designed to streamline operations and enhance overall efficiency and productivity within your organization.
We understand the impact that security breaches can have on businesses, both financially and in terms of reputation. With our comprehensive features and innovative approach to facility risk management, Birdseye Security Solutions significantly reduces the risk of costly security breaches, providing our clients with peace of mind and confidence in their security measures.
Join us on our journey to revolutionize facility risk management and security. Incorporate Birdseye Security Solutions into your operations today and experience the latest advancements in security technology. Together, let's build a safer and more secure future for your organization
