About the role
- Own overall relationships with customers, identifying key stakeholders and building relationships.
- Enable successful and consistent communication to maintain existing revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team.
- Act as the primary point of contact for customer inquiries, addressing any issues or concerns in a timely and effective manner.
- Be a champion for our customers and work with our internal teams to translate customer feedback into product insights.
- Monitor client engagement and utilization of Conduit’s services, identifying opportunities for upselling and cross-selling.
- Develop trusted advisor relationships with clients - ensuring a smooth transition from prospecting to onboarding.
About you
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing startup.
- A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success.
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile.
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What We Do
Conduit is a better way for global businesses to simply and cheaply move money and grow money with faster speed, better visibility and fewer steps than traditional payment rails. With a Conduit account, global businesses can swap between local fiat (>25 local currencies supported), digital assets (e.g., USDC, USDT), and U.S. Dollars (USD) to make seamless cross-border commercial transactions, earn yield on tokenized bonds such as U.S. treasury bills or energy contracts, and hold digital assets. Conduit gives global businesses an early-mover advantage to maximize new financial opportunities to make cross-border B2B payments and settle invoices simply and efficiently -- including to & from U.S. companies without requiring a U.S. entity or U.S. bank account. The Conduit payments dashboard offers businesses a simple, elegant, and intuitive dashboard to make cross-border payments today. Get started at conduit.fi
