EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary:
The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.
Salary Range:
$60,000.00-$70,000.00/yr based on experience plus bonus potential
Location:
This is a remote role, but this account manager will service the Birmingham territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.
Responsibilities:
- Use effective industry skills and abilities to support our innovative transportation services
- Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
- Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
- Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
- Responsible for the continuous improvement of a safe, efficient, and effective transportation system
- Liaise between EverDriven and our clients while providing guidance, direction, and feedback
- Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
- Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
- Develop and maintain open communication channels with project contractors, community officials, and agency staff
- Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
- Understand and follow safety rules established by regulatory bodies and client contracts
- As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements:
- Minimum education of a bachelor's degree or equivalent experience
- Experience in transportation and/or operations is a plus
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Set priorities wisely, multitask, and dynamically solve problems
- Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
- Valid Driver’s License with a good driving record.
- Drug Screen and Background Check is a Condition of Employment
- Daily travel as required
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
#LI-Hybrid
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Skills Required
- Minimum education of a bachelor's degree or equivalent experience
- Experience in transportation and/or operations is a plus
- Strong professional communication and customer service skills
- Ability to work with diverse groups of customers and service providers
- Strong familiarity with Microsoft Word, Excel, and Outlook
- Valid Driver's License with a good driving record
- Drug Screen and Background Check is a Condition of Employment
What We Do
As pioneers of Alternative Student Transportation, EverDriven leads the industry in providing safe student transportation and optimization solutions to school districts nationwide. Enabling access to education for the most vulnerable students in the U.S. is what drives EverDriven. Established in Orange County, CA, during the early 2000s, our founders saw an opportunity to transport children with unique transportation needs to and from school. Working seamlessly to supplement K-12 school district’s existing transportation model, EverDriven utilizes small-capacity vehicles to drive students with unique needs to and from school. This tailored solution scales with district's student transportation demands while promoting equal access to education for students from all walks of life.
Why Work With Us
Our customers come from all walks of life, and so do we. We hire great people from a variety of backgrounds because their input, experience, and perspective make us better; and our clients, and the families we serve, deserve the best. EverDriven is growing so there is no shortage of upward and lateral mobility opportunities.
