Description
Account Manager
The Account Manager is responsible for developing, supporting, and growing relationships with new and existing provider accounts within an assigned region. This role directly supports Ethos Laboratories’ purpose to Help More People by ensuring providers receive exceptional service, operational support, and ongoing partnership after implementation.
The Account Manager works closely with the Territory Manager to transition new accounts successfully and assumes primary responsibility for account performance after onboarding. This is a relationship-driven role focused on retention, organic growth, service excellence, and operational coordination.
Essential Duties and Responsibilities
- Assist the Territory Manager in identifying opportunities and qualifying leads within an assigned geography
- Support the sales process, including initial calls, implementation, first report review, and quarterly business reviews
- Maintain and strengthen existing provider relationships
- Drive organic growth within current accounts
- Conduct lunches, in-office visits, and account maintenance meetings as needed
- Attend and contribute to customer meetings, presentations, and events
- Coordinate patient billing questions, supply ordering, and client service needs
- Partner with the Field Operations Supervisor to support specimen collection operations and service excellence
- Provide weekly summaries of account activity and CRM updates
- Prepare presentation materials and coordinate logistics for provider visits
- Travel within assigned region, including overnight travel up to two nights per month
- Operate in full compliance with corporate policies and all applicable healthcare regulations
- Represent Ethos in a manner consistent with our Purpose and Core Values
- Perform additional duties as assigned
Requirements
Core Values
All Account Managers are expected to make an IMPACT by demonstrating Ethos' Core Values:
Innovation – Proactively identifying service improvements and client solutions
Making a Difference – Recognizing that operational excellence impacts real patients
Perseverance – Taking ownership of account success and service challenges
Accountability – Following through on commitments and honoring responsibilities
Customer Focus – Building trusted partnerships with a service-first mindset
Teamwork – Collaborating with sales, operations, billing, and clinical teams
Qualifications
- Prior experience as an inside or outside Account Manager or Sales professional required
- B2B sales experience preferred
- Demonstrated success building and maintaining customer relationships
- Strong professionalism and critical thinking skills
- Ability and willingness to travel, including overnight stays
Knowledge, Skills, and Abilities
- Exceptional verbal and written communication skills
- Strong organizational and time management capabilities
- Proficiency in Microsoft Office and CRM systems
- Ability to manage multiple accounts while maintaining high service standards
- Ability to deliver company messaging and talk tracks confidently and accurately
Physical and Travel Requirements
- Ability to travel within assigned region, including overnight travel
- Ability to sit, stand, walk, bend, and reach as needed
- Ability to lift up to 50 pounds
Direct Reports
None
Skills Required
- Prior experience as an inside or outside Account Manager or Sales professional
- B2B sales experience
- Demonstrated success building and maintaining customer relationships
- Exceptional verbal and written communication skills
- Strong professionalism and critical thinking skills
- Proficiency in Microsoft Office and CRM systems
- Strong organizational and time management capabilities
- Ability to manage multiple accounts while maintaining high service standards
- Ability and willingness to travel, including overnight stays (up to two nights per month)
- Ability to deliver company messaging and talk tracks confidently and accurately
- Operate in full compliance with corporate policies and applicable healthcare regulations
- Ability to sit, stand, walk, bend, reach as needed and lift up to 50 pounds
What We Do
Ethos Holding Corp. (dba Ethos Laboratories) operates a CAP‑accredited, CLIA‑certified, high‑complexity clinical laboratory that provides diagnostic and toxicology testing, biomarker and medical specimen analyses, and research collaborations focused on pain‑management diagnostics. Ethos supplies clinical testing services (including PCR and therapeutic monitoring) to healthcare providers and maintains R&D efforts to advance laboratory diagnostic tools.
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