Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the Unit: Ninja Chill manages the overall operations of the new service of the Company. The Unit ensures secure handling, transporting and delivering of products, such as seafood, meat, fruits & veggies, raw materials and medicines, while maintaining product quality from the supplier to the consumer.
About the Job: An account manager is responsible for nurturing relationships with clients, understanding their needs, and ensuring efficient delivery of Ninja Restock / B2B services. Act as a liaison between the client and the company, handling inquiries, addressing concerns, upselling products or services, and managing a portfolio of accounts to ensure client satisfaction and retention. Strong communication, negotiation, and organizational skills are vital for success in this role.
Duties and Responsibilities
- Shipper Activation
- Client Relationship Management
- Managing client accounts, overseeing each leg of the parcel life, and resolving any issues
- Identifying opportunities for upselling additional services or products to existing clients and expanding the scope of services provided.
- Monitoring key performance indicators (KPIs) related to account and proposing improvements to enhance efficiency and client satisfaction.
Qualifications:
- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
- Analytical, Marketing, Presentation and interpersonal skills
- At least 5 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management and Client Coordination
- Background in e-commerce, logistics, supply chain and fulfilment solutions
- With relevant product or industry knowledge
- Proficient in Microsoft Office Suite
Why Join Us?
- We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
- We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
- We empower you to learn and grow with us through our curated learning and development programs.
- We encourage you to join our in house social clubs so you can meet other people with the same interests.
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
