RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
This is a remote vacancy open to candidates residing in Azerbaijan.
Job responsibilities- Expand and consolidate the company’s presence within the assigned territory (Azerbaijan);
- Manage and enhance relationships with existing partners (tour operators, travel agencies, TMCs, OTAs), with a focus on increasing their commercial performance;
- Collaborate closely with the Business Development and internal Sales teams to identify and capitalize on growth opportunities in the region;
- Coordinate system training and onboarding for both new and existing partners;
- Proactively represent and position the brand through regular product presentations, business meetings, and industry networking events;
- Address partner queries and incident issues; provide exceptional day-to-day support to ensure partner satisfaction;
- Oversee and ensure accuracy in transaction processing (payments control);
- Prepare and deliver regular market and competitive analysis;
- Maintain accurate and comprehensive records in CRM and internal systems;
- Maximize and develop API deals with potential and existing partners.
Requirements
- Minimum of 3 years of successful experience in account management or business development within B2B sectors of the travel industry;
- Excellent knowledge of the Azerbaijani travel market and B2B networks (tour operators, travel agencies, TMCs, OTAs);
- Fluent in Azerbaijani (native); English at least B2;
- Strong interpersonal and relationship-building skills: proactive, results-oriented, and comfortable with innovative tech and fast-paced change;
- Well-organized and capable of handling a large client portfolio and high volume of communications;
- Analytical and detail-oriented; experienced in using CRM and digital tools for reporting and task management;
- Experience with API-integrations.
Benefits
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- Reside in Azerbaijan
- Minimum 3 years experience in account management or business development within B2B travel
- Excellent knowledge of the Azerbaijani travel market and B2B networks (tour operators, travel agencies, TMCs, OTAs)
- Fluent Azerbaijani (native)
- English language proficiency at least B2
- Strong interpersonal and relationship-building skills; proactive and results-oriented
- Well-organized; able to manage a large client portfolio and high communication volume
- Analytical and detail-oriented
- Experience using CRM and digital tools for reporting and task management
- Experience with API integrations
- Experience overseeing transaction processing/payments control
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
