Bank of Singapore opens doors to new opportunities.
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
The main duty of the incumbent is to support the below client service activities for accounts managed by Front Office Relationship Managers (RM) based out of overseas BOS locations as well as Singapore.
Key responsibilities include:
Wealth Management Front Office / Clients trade support and risk controls
Support RMs in trade execution, provision of financial advisory services and coordination of client instructions across full range of investment products and services offered by the bank, banking, credit and retails banking needs (subject to local regulatory restrictions).
Coordinate with Investment Advisors (IA); Operations, Product Specialists, Credit, Compliance and other stakeholders.
May involved stagger hours working timing: current Account Mgmt. Team coverage hours: 9am to 11pm SG time Monday to Friday
Assist with account unblocking for trades, when necessary, with approvals handled by Onshore & offshore RMs/ARMs.
Checking margin status, cash and sufficient holdings for orders prior to trade execution.
Ensure that all disclosures are done by RMs/IAs and relevant documents to be signed and/or sent to client are completed.
Work with the RMs/IAs to ensure that the necessary documents have been sent and signed.
Operational support
Support the onshore RM to host the client in the SG BOS office and perform client servicing tasks as required.
To assist with blocking/unblocking requests for selected accounts to facilitates trading activities.
To process client static data updates
Cash Management: to manage money market loan and deposit placement and renewals, ensuring required margin availability are in place.
Manage Corporate Actions activities including client communications and processing of client’s instructions.
Respond to queries from clients and/or internal stakeholders during Singapore hours (prior to Onshore location opening hours) to minimize turnaround time for Onshore RMs/ARM
Process letter of instructions from the client.
Payments and transfers
Perform urgent call backs as per callback procedure received during SG hours or public holidays for all Front Office RMs.
Ensure payment requests are submitted prior to currency payment cut off.
Resolve and rectify any issues and follow up with clients for any missing or invalid payment details during Singapore hours
Process end - end Portfolio Transfers, adhering to internal checks and requirements, to ensure sufficient margin.
To obtain Credit Monitoring approval for leverage accounts.
New Account Opening
New Client account on boarding: to be an intermediary between the RM/Assistant Relationship Managers (ARM) & the clients for rectifications or clarification
Assist RMs in onshore locations in coordination with Compliance/Operations teams on any outstanding matters as required
Responsible for setting up accounts in discretionary or active mandates.
Credit – with varying detailed scope depending on locations
Handle credit-related tasks such as applications, renewals, changes, and mortgage redemptions.
Coordinate with external parties like lawyers for property matters.
Follow up with clients for necessary documents, property valuations, and insurance renewals.
Update internal records when action has been taken to manage credit limits or margin calls.
Work with clients on plans during margin or liquidation calls, while keeping relevant team members informed.
Manage credit card applications and monthly payments
Minimum 5 years’ related experience in UHNW Wealth Management. client servicing or Front Office sales support with multi-national private banks
Ability to work with complex structures for Wealth Management. new account onboarding and formalities ongoing documentation requirements
Sound knowledge of Wealth Management products and services including investment products
Proficiency with financial tools such as Reuters/ Bloomberg is preferred
Good understanding of Wealth Management credit such as lending and leverage
Excellent communication and client interfacing skills
Meticulous, strong attention to detail and problem solving
Possess future oriented mindset, strive to innovate, highly independent, willing to take ownership and adapt to changes
Must be a strong team player and possess excellent interpersonal skills with an ability to integrate quickly into an established team
Good collaboration with cross-divisional and multi-functional teams
Able to work under a fast paced and stressed environment while remaining passionate, empathetic and resilient
Completed CACS assessment preferred
Staggard working hours are required for this role (Weekly rotation basis from 9am to 6pm and 1pm to 10pm)
Skills Required
- Minimum 5 years of related experience in UHNW wealth management, client servicing, or front-office sales support with multinational private banks
- Ability to work with complex wealth management structures, new account onboarding, formalities, and ongoing documentation requirements
- Sound knowledge of wealth management products and services, including investment products
- Good understanding of wealth management credit, lending, and leverage
- Excellent communication and client interfacing skills
- Meticulous attention to detail and strong problem-solving skills
- Future-oriented, innovative, independent, adaptable, and willing to take ownership
- Strong teamwork, interpersonal, collaboration, and cross-functional coordination skills
- Ability to work in a fast-paced, stressful environment while remaining empathetic and resilient
- Proficiency with financial tools such as Reuters or Bloomberg
- Completed CACS assessment
- Ability to work staggered hours on a weekly rotation, including 9am to 6pm and 1pm to 10pm shifts
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
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