Account Manager - Almaty (They/he/she)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
  

💪Our career development philosophy.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.
  

🤝Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
  

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Account Manager, you will play a key role in the Glovo Commercial team. You will be directly responsible to build and maintain good relationships between our top partners and our company. You will be liaising with the most highly regarded restaurants.

THE JOURNEY

• Be given the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
• Collaborate together and learn from each other
• Maintain a good relationship between Glovo and our partners, ensuring a good partner support
• Review and propose partner communications, ensuring partner engagement and long-term relationships
• Understand motives of inactive partners and churned partners and make plans to regain them and improve MoM
• Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
• Define scalable processes and educate, making sure long tail partners are self-sufficient in using our tools, reducing manual tasks internally and boosting automations
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ
  

What You Will Bring To The Ride

• Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
• Collaborate together and learn from each other
• Onboard new top partners on our platform by providing them all the necessary tools and information to start working
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits
• Negotiate contract conditions with our partners
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
• Get feedback from our restaurants and translate it into product improvement
• Maintain an excellent and long-term relationship with our partners
• Forecast and track key account metrics
  

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
  

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).