Be an Early Applicant
Your next-day delivery service online. Innovation that moves E-commerce.
The Role
Manages client accounts as the primary point of contact, builds long-term relationships, coordinates delivery solutions, tracks account metrics and goals, monitors customer usage, and liaises between clients and internal teams. Provides ongoing client support through email, phone, virtual presentations, screen sharing, and meetings while ensuring successful service delivery and customer satisfaction.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
What will you do?
- Be the primary point of contact and build long-term relationships with clients.
- Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, client stakeholders.
- Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics/goals.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer’s usage of our service.
- Liaise between the customer and internal teams.
Job Code: Incremental 2026COMM-083
Who are you?
- At least 6 months within the same role at Bosta.
- Quality score/KPIs: 85% and above during the last 6 months.
- No prior warnings.
Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process
Skills Required
- At least 6 months in the same role at Bosta
- Quality score/KPIs of 85% or above during the last 6 months
- No prior warnings
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
