Customer Solution Consultant (m/f/d) - DACH

Reposted 22 Days Ago
Be an Early Applicant
Berlin
Hybrid
Mid level
Fintech • Financial Services
Agicap is the leading Cash Flow Management platform for SMBs and Mid-Market companies
The Role
The Account Manager Activation role involves managing customer portfolios to drive product adoption, improve tool setup, and identify upsell opportunities while advocating for customer needs.
Summary Generated by Built In
About Agicap

Since our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically manage their cash flow - to stay on top of things, to look ahead and to grow. Being part of AGICAP means enabling every business to grow and helping companies achieve their entrepreneurial goals. 

Through one of the largest FinTech funding rounds of USD 100 million, we have grown from 3 founders to >500 employees. Our office in Berlin was launched in 2020 and continuously expanded to a team of ~80 Agicapians now. But we are just getting started and are looking for team players with an entrepreneurial mindset and the will to make Agicap the No. 1 all-in-one tool for cash flow in Europe.

Join Agicap on its path to Unicorn status.

Our Account Management Teams play a key role in Agicap’s growth and retention strategies. As an Account Manager with an activation focus you support the Finance teams and C-Suite of our customers in reaching their business objectives with Agicap. This is a pivotal part of our Customer Success function alongside Implementation and Customer Success Tech.

What you will do:

  • Manage a portfolio of 100+ customers to drive product adoption and identify upsell opportunities
  • Dive deep into Treasury and Corporate finance workflows to continuously improve our customers’ tool set-up
  • Become a product expert and use this to maximise the value and ROI that customers get out of our product as well as to act as an enabler for internal knowledge transfer
  • Develop a strong understanding of customer needs and act as an advocate for our customers into the organisation
  • Work closely with our Commercial Account Managers to identify growth opportunities within your portfolio
  • Cooperate closely with adjacent teams to ensure our customers reach their desired business objectives

What you need to succeed:

  • 3-4 years of professional experience, either in Finance/Treasury roles or in customer-facing roles, preferably in a B2B SaaS environment/ideally in FinTech
  • Treasury/Corporate Finance knowledge either through educational or work experience
  • Native German and fluent English
  • A proactive nature and a continuous drive for improvement 
  • The ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitude
  • Excellent listening skills, customer-centric mentality and empathy towards users and customers
  • Ability to work with diverse teams (Sales, CS, Tech, Product, etc.)

What Is In It For You:

  • Competitive compensation package with a fixed and variable component
  • >€100 Monthly Lunch Budget
  • Large Office at Moritzplatz with snacks, drinks and a large terrace
  • “Mini-MBA” with a focus on Finance & Treasury through the Agicap Academy
  • Opportunity to work for a globally diverse team with occasional trips to the headquarters in France

Top Skills

B2B Saas
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The Company
Austin, Texas
650 Employees
Year Founded: 2016

What We Do

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Here is a 2 minute overview of what we do : https://youtu.be/9VztdsTKMwg

Agicap is one of the fastest scale ups in Europe, with over 8000 customers, 600 employees, $180m raised and fast revenue growth.

Agicap is now launching in North America with the opening of an office in Austin, Texas. We already convinced 100+ customers in North America. Product-market fit is validated, it is now a matter of accelerating revenue generation with a local team. The ambition is to create a Hub in Austin with 100+ people over the next couple of years.

Why Work With Us

- Entrepreneurial adventure with the opportunity to launch the North American market
- Unique company culture: meritocracy, high standards, continuous learning
- A top-tier Sales Academy in a dynamic and growth-focused work environment.

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