The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.
Job Duties and Responsibilities Business Development- Understand the customer’s environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
- Solve critical business challenges for customers—both known and uncovered through research and strategic questioning.
- Understand how customers make buying decisions, focusing on their needs rather than a predetermined product or service.
- Demonstrate excellent communication skills in all interactions.
- Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling aligned with customer needs.
- Articulate how purchasing decisions impact the customer’s financial position.
- Develop and confidently deliver compelling presentations, both in person and virtually.
- Bachelor’s degree or equivalent experience required.
- 3+ years of demonstrated business development experience required.
- Experience in IT and/or software services environment preferred.
- Understanding of document workflow solutions and processes preferred.
- Foundational knowledge of profit and loss (P&L) components.
- Strong ability to research and analyze customers to support strategic business conversations.
- Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
- Demonstrated success using collaboration to build influence.
- Strong understanding of the solution design process.
- Ability to bring thought leadership to customer engagements.
- Outstanding verbal and written communication skills.
- Proven ability to develop and maintain professional relationships with key stakeholders.
- Stays current with Ricoh offerings and industry trends.
- Ability to assess customer environments and develop strategies to expand core services across the enterprise.
- Strong learning agility and adaptability.
- Ability to navigate customer approval processes by building sponsors and advocates.
- Typically works in an office environment with adequate lighting, ventilation, and a standard range of temperature and noise levels.
- Work assignments are varied and may require interpreting, comprehending, and applying complex information.
- Regularly prepares and communicates diverse information.
- Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting items under 10 lbs (e.g., files, papers, small equipment).
- Requires moderate dexterity, including use of keyboards, calculators, and other office tools.
- Travel required (approximately 20%), which may include overnight travel.
The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's Degree or equivalent experience
- 3+ years of demonstrated business development experience
- Experience in IT and/or Software services environment preferred
- Understanding of document workflow solutions and processes preferred
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
