Account Manager - (10:00am - 6:30pm)

The Culture

Our associates enjoy a strong sense of teamwork, community, and career growth. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

Position Summary

The Account Manager serves as a critical link between ITS and our valued customers.  The Account Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team.  The Account Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role.

Principle Accountabilities

• Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team
• Serve as an escalatory contact for account-related questions and issues
• Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes
• Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage
• Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience
• Assist in creation and maintenance of client-specific standard operating procedures (SOPs)

Position Requirements

Requirements for this position include, but are not limited to:

• Bachelor’s Degree preferred, but not required
• Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred
• Excellent leadership and organizational skills, advanced problem resolution skills
• Strong verbal and written communication skills
• Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
• Positive, team-first attitude and strong work ethic
• Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously

Compensation

This position is qualified to participate in a company incentive plan. A comprehensive multi-tiered benefits plan, paid time off and a matching 401k are included.

Salary Range:  $60,000 - $70,000 
Job Type: Full-time