Account Manager 1 (82348)

Account Manager

Job Description

Who We Are:

We are a family-owned business that supplies cutting tools, abrasives, and other manufacturing supplies to aerospace, defense, and automotive customers. Founded in 1958, we are the largest cutting tool reconditioning firm in North America. We are committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees. This position will be based on-site at one of our major customer manufacturing facilities and will require frequent travel to support customer operations and business needs.

If you have: 

• Experience directly managing teams of at least 10 employees
• Experience managing projects, programs and employees remotely
• Experience maintaining vending equipment
• Knowledge of cutting tool, abrasive, MRO manufactures and basic application principles
• Good knowledge of industrial supply market and how that relates to the customer
• Strong analytic skills (Excel and data analysis)
• Excellent time management skills
• Active team participant and valued contributor
• Shares information and asks for feedback
• Considerate and draws team together
• Effectively plans and manages deliverable to the customer
• Creates timelines and keeps track of action items
• Manages day-to-day project activity 
• Ability to understand the “big picture”
• Brings relevant issues to attention of leadership team
• Experience conducting presentations
• Strong problem-solving skills
• Ability to handle multiple projects
• Strong computer skills (MS Excel)
• Willingness to travel
• Ability to perform the essential functions of the job, with or without reasonable accommodation

A typical day may look like this: 

• Support and promote all corporate initiatives
• Manage Site Managers and other staff at various locations
• Identify, mentor, prepare next level of managers for advancement
• Ability to understand and write statements of work, developing the requirement and resources needed
• Ensure customer satisfaction
• Ensure contractual obligations are met
• Maintain/improve program profitability, on time payments and inventory management
• Respond to internal customers (24 hrs.)
• Manage activities of support staff and project teams to produce timely and accurate results.
• Proactively seek out new business opportunities for integrated supply, production cutting tool regrinding, and cost savings projects
• Establish & maintain productive, professional relationships with key customer personnel
• Responsible for gathering information required for building sites quarterly business reviews and delivery to the customer
• Customize presentations and information in order to meet and exceed customer’s needs and expectations
• Recommend solutions that best address customer’s needs
• Coordinate with other company personnel to ensure customer’s needs are addressed
• Manage sites Ecuador, Power BI, and Value Docs. Monthly report out to Senior Program Manager

We provide: 

• Health, Vision, Dental and Life Insurance
• Competitive salary 
• 401K benefit options
• Competitive vacation and holiday package
• Weekly Pay 
• A work-hard play-hard environment 
• Personal and professional growth, including Leadership Development & Coaching

Equal Opportunity Employer M/F/Disability/Protected Vet
For more information or to request a reasonable accommodation to apply for a position, please contact our Human Resources Department at 573-431-3856.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.