The Role
Lead and develop a team of Account Managers to drive revenue growth, ensure client retention, and execute pricing strategies while maintaining strong customer relationships.
Summary Generated by Built In
The role
We have an exciting opportunity to lead a team of Account Managers in our high-performing sales team based in central London.
This is an office-based role out of our London office.
Working at WGSN
Together, we create tomorrow
A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
Role overview
This role is pivotal to WGSN’s customer growth and retention strategy across EMEA. You’ll be responsible for driving client value, embedding our pricing and packaging strategy with excellence, delivering risk mitigation plans, and ensuring commercial success across your portfolio. You’ll lead, coach, and inspire a team of 6–8 Account Managers to achieve revenue growth, increase client engagement, and retain clients.
We are looking for a strategic and data-driven people leader with a passion for client excellence and team development. You’ll have a strong track record in account management or customer success, ideally in a subscription-based or SaaS-like business, and bring energy, accountability, and deep commercial understanding to every aspect of the role.
This is a fantastic opportunity to shape and scale client relationships in a business known for world-class consumer insight and design forecasting.
The team
You’ll be part of a fantastic, multicultural Account Management team based in London, serving clients across the EMEA region. The team works with global brands across sectors such as Fashion, Beauty, Interiors, Lifestyle, Food & Drink, and Consumer Tech, helping them create tomorrow’s most successful products. This role reports directly to the Head of Account Management and manages a team of 6–8 Account Managers.
Key accountabilities
- Lead, coach, and develop a team of Account Managers to exceed retention, growth, and upsell targets, delivering 100% + value retention rates.
- Execute WGSN’s pricing and packaging strategy with operational discipline and commercial impact.
- Drive client success through strategic account planning and by building deep customer relationships.
- Develop and implement proactive risk mitigation strategies to preserve account health.
- Analyse team and client data to uncover growth opportunities and optimise performance.
- Monitor KPIs and forecast revenue with accuracy and insight.
- Champion the use of CRM (Salesforce) and sales tools to improve workflows and reporting.
- Foster a high-performance culture centred on accountability, growth, and shared wins.
- Collaborate cross-functionally with New Business, Product, Marketing, and Customer Success teams.
Skills, experience & qualifications
- 3+ years leading high-performing Account Management or Customer Success teams in a B2B environment.
- Proven success managing the full post-sale lifecycle, from onboarding through renewal and upsell.
- Commercially astute and client-obsessed, with a consistent record of exceeding revenue and retention targets.
- Skilled in developing and executing pricing strategies, growth plans, and client engagement models.
- Data-first thinker with strong experience in CRM (Salesforce), forecasting, and reporting dashboards.
- Strong coaching and leadership capabilities, with a passion for team development and success.
- Confident communicator and strategic thinker, able to influence clients and internal stakeholders at all levels.
- Agile and solutions-oriented, thrives in fast-paced, outcome-focused environments.
- Experience in international or multi-market teams is a plus.
This list is not exhaustive and there may be other activities you are required to deliver.
What we offer
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:
- 25 days of holiday per year - with an option to buy/ sell up to 5 days
- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness
- Employee assistance programme, season ticket loans and cycle to work scheme
- Volunteering opportunities and charitable giving options
- Great learning and development opportunities.
More about WGSN
WGSN is the global authority on consumer trend forecasting.
We help brands around the world create the right products at the right time for tomorrow’s consumer.
Our values
We Are Everywhere
The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
We Are Future Focused
We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
We Are Rigorous
We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
Our culture
An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.
Inclusive workforce
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
A Note for Applicants
We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
A Note for Recruiters
Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.
Top Skills
Salesforce
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory.
