Account Management Specialist

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer’s needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
• Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
• Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.
• Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our customers.
• Customer Retention – Analyze customer behavior, gather information about customer concerns, and build positive relations with customers and business associates.

WHAT DO YOU NEED:

• Uses effective communication to demonstrate a caring and empathetic attitude
• Strong listening and negotiating skills
• Excellent problem-solving and analytical skills
• Excellent written/verbal communication skills
• Strong focus on customer satisfaction
• Ability to successfully manage/execute multiple projects simultaneously
• Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
• Sense of energy, pride and ownership in your performance
• Meet quality assurance requirements and other key performance metrics.
• Real Estate industry experience preferred
• Salesforce CRM familiarity
• Proficient with Microsoft Office Suite or related software

QUALIFICATIONS:

• EXPERIENCE: 2-3 years of experience in Customer Support is preferred.