Account Management Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know our Team:

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to know the role:

Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will maintain existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.

You will report into the Commercial Lead, Perak and hybrid working in Malaysia.

The day-to-day activities:

• You will manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue.
• You will liaise with merchants for merchant-funded promo programs, merchant commission schemes, new products/features, etc.
• You will identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will analyze data and develop initiatives to increase revenues/profitability for your portfolio, and make decisions that build strong operational performance for your accounts.
• You will drive the growth of key accounts, measured by deliveries and GMV.
• You will work across functions to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
• You will deliver business improvement projects to create value for both merchants and GrabFood.
• You will drive operational excellence by working with the merchants and operations teams.

Qualifications

• You have a recognized Bachelor's Degree in any field or a Diploma in Business/Management or equivalent.
• You have a minimum of 1+ years of experience in sales, business development, partnerships, or a similar role (for an account manager position).
• You have experience in the F&B industry.
• You have excellent written and spoken communication skills in both English and Bahasa Malaysia, with the ability to speak other dialects such as Mandarin being an added advantage.
• You have excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
• You have the ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.
• You have demonstrated the ability to work effectively across internal and external organizations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.