Key Responsibilities
Account Management & Customer Success
- Own
end-to-end customer relationships, ensuring high satisfaction, retention,
and engagement.
- Track
and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
- Proactively
manage at-risk (RED) accounts and drive recovery plans.
- Lead
stakeholder interactions, identify engagement gaps, and strengthen client
relationships.
- Plan
and execute customer engagement initiatives, events, and milestone
communications.
Program Management Office (PMO) & Delivery Governance
- Drive
program delivery excellence, ensuring projects meet quality, timeline, and
budget objectives.
- Monitor
project financials, cost tracking, and profitability.
- Ensure
adherence to project management best practices, tools, and governance
frameworks.
- Facilitate
audits, track deviations, and ensure timely closure through corrective
actions.
- Coordinate
with cross-functional teams and vendors to ensure seamless execution.
Business Enablement & Sales Operations
- Manage
CRM systems to ensure data accuracy, pipeline visibility, and reporting
consistency.
- Support
sales forecasting, pipeline tracking, and performance monitoring.
- Coordinate
quote generation, proposals, order processing, and follow-ups on leads and
renewals.
- Partner
with Account Managers on renewals, upsell opportunities, and retention
strategies.
- Collaborate
with Finance on invoicing, payment tracking, and financial accuracy.
- Standardize
sales processes, templates, and tools to improve efficiency and
scalability.
Data Analytics & Power BI
- Design
and develop interactive dashboards and reports using Power BI.
- Track
key metrics including sales performance, conversion rates, customer
health, and program KPIs.
- Analyze
data to identify trends, risks, and opportunities for business growth and
operational improvement.
- Integrate
data from multiple systems (CRM, financials, project tools) into unified
dashboards.
Requirements
Requirements
- Strong
understanding of project management frameworks and customer lifecycle
management.
- Hands-on
experience with Power BI (dashboard creation, data modeling,
visualization).
- Experience
working with CRM tools and sales reporting systems.
Qualifications
- Bachelor’s
degree in Engineering, Computer Science, Business, or related field.
- MBA /
PGDBM (Sales, Marketing, or Operations) preferred.
Benefits
Nucleus is
well known for identifying, nurturing, and promoting the internal talent and
having long mutually rewarding associations with its performing associates. Our
focus programs help our associates to continuously grow based on their
capability, performance, and career aspirations.
Skills Required
- Strong understanding of project management frameworks
- Strong understanding of customer lifecycle management
- Hands-on experience with Power BI, including dashboard creation, data modeling, and visualization
- Experience with CRM tools and sales reporting systems
- Bachelor's degree in Engineering, Computer Science, Business, or a related field
- MBA or PGDBM in Sales, Marketing, or Operations
What We Do
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. FinnOne Neo™ - End-to-End Loan Lifecycle Management A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle. Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software. Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions. Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers. Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
