At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
What you’ll be doingAs an Account Management Executive you will master the core functions of Account Management, including developing strong relationships with our merchants, answer partner’s queries and identify new opportunities among existing restaurant partners in Cologne and surrounding cities. You will interact with merchants, look after them, making sure their experience is seamless and they are set up for success!
Day-to-day in this role you’ll:- Take care of your own restaurant portfolio.
- Be responsible for the overall restaurant relationship post-onboarding, which includes:
- Strong analysis of portfolio performance and frequent quality & satisfaction checks.
- Be familiarised with building Account Plans and conducting QBRs with your merchants
- Provide data-driven, analytical after-sales support to improve our merchants' performance.
- Build strong client relationships, through regular communication.
- Report on the status of accounts.
- Promote new services and marketing campaigns to existing partners.
- Act as a key communicator between our operations and restaurant partners.
- Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
- Analyse the local market on an ongoing basis.
- Actively monitor what our competitors are doing and report back.
- 2-3 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
- Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the company’s KPIs and financial targets.
- Strategic mindset: you know how to prioritise and manage your accounts with an individualised short and long term approach
- Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision making.
- Sales oriented mindset with strong (verbal and written) communication skills with an ability to build relationships.
- Good time-management skills with a problem-solving attitude
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
- High sense of ownership and proactivity
- SQL knowledge
- Advanced Microsoft Excel / Google Sheets knowledge
- Fluent in German and excellent English skills.
- Knowledge or previous experience in the Food Delivery Platforms, Restaurant, Food and Beverage, Hospitality or related industries.
- Experience working with a CRM system.
- Experience with content creation, editing, or marketing.
- Experience with Google Workspace.
- Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
- Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
- Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
- Professional Growth: Opportunities for personal and professional development within a global organization.
- Introduction meeting (You to Wolt and Wolt to you)
- Meeting with your potential Manager
- Show us why you’re the best candidate for the role! (Assignment stage)
- Final interview where we make sure we are a perfect fit for each other
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Top Skills
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
