Account Management Executive, Sabah

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to Know the Role 

• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for maintaining existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.
• You will report into the Commercial Specialist and hybrid working in Malaysia.

The Critical Tasks You Will Perform

• You will manage a portfolio of key accounts, with a focus on building strong, lasting relationships and increasing profitability/revenue.
• You will liaise with merchants regarding merchant-funded promo programs, commission schemes, new products/features, and more.
• You will resolve bottlenecks and potential issues within merchant operations and content management processes.
• You will evaluate strategic and partnership opportunities through both quantitative and qualitative analysis.
• You will analyze data and develop initiatives to boost revenue/profitability for your portfolio, making decisions that enhance operational performance.
• You will drive the growth of key accounts, focusing on key metrics like deliveries and GMV.
• You will collaborate with cross-functional teams to address merchant-specific needs, including customized reporting, marketing support, and system integrations.
• You will deliver business improvement projects aimed at creating value for both merchants and GrabFood.
• You will promote operational excellence by working closely with merchants and the operations teams.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree (or above) in Business, Management, or a related field.
• Minimum of 1+ years of experience in sales, business development, partnerships, or a similar role, with F&B industry experience.
• Excellent written and spoken communication skills in both English and Bahasa Malaysia; proficiency in other dialects such as Mandarin is an added advantage.
• Proven ability to integrate business, strategy, finance, and legal concepts to navigate complex, multi-faceted deals.
• Demonstrated success in collaborating effectively with internal and external teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.