Job Responsibilities:
- Keep and grow existing merchants
Own revenue retention for existing merchants against the monthly plan.
Spot merchants at risk of leaving and act before they stop shipping.
Grow revenue from existing merchants through more parcels and more value-added services.
Set the right way to serve each merchant segment, from key and strategic accounts to startups.
Lead and develop the teamLead the heads, managers and team leaders who run each team.
Build the account management career path across three levels: account manager, senior account manager and key account manager.
Set clear monthly targets for account managers and run their incentive scheme.
Hire, coach and keep strong people, and manage performance.
Keep each team at a size that its leaders can manage well.
Manage merchant portfoliosAssign merchants to account managers and keep each portfolio balanced in size and value.
Make sure every merchant who qualifies for an account manager has one.
Review portfolios often and move merchants between teams when their needs change.
Plan and reportTrack retention, merchant churn and value-added services every week and every month, and explain any gap to plan.
Build the yearly plan for existing merchants and the team budget with Finance and HR.
Job Qualifications
- Must have
10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.
5 or more years leading managers and large teams.
A track record of raising revenue retention and lowering churn.
Strong with data: sets targets, reads dashboards and finds the cause when results drop.
Experience setting targets and incentive schemes for account managers.
Fluent Arabic and English.
Good to haveExperience selling value-added services to existing B2B customers.
Experience in a fast-growing company.
A university degree in business or a related field.
Skills Required
- 10 or more years of experience in B2B account management, customer success, or key account management
- Experience ideally in logistics, e-commerce, or payments
- 5 or more years leading managers and large teams
- Track record of improving revenue retention and reducing churn
- Strong data skills, including setting targets, reading dashboards, and diagnosing performance gaps
- Experience setting targets and incentive schemes for account managers
- Fluency in Arabic and English
- Experience selling value-added services to existing B2B customers
- Experience working in a fast-growing company
- University degree in business or a related field
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
