Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
https://www.expeditors.com/about-us/company
Job Description
Customer & Project Coordination
- Collaborate with Operations to monitor shipment project execution and milestones for key customers.
- Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
- Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
- Quotation & Documentation Support
- Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
- Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
- Exception & Performance Reporting
- Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
- Produce exception reports with Operations and Account Managers for continuous improvement.
- Billing & Payment Coordination
- Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
- Ensure EDI billing accuracy and alignment with customer SOPs.
- Coordinate with all parties to confirm proper EDI messaging is received.
- PowerPoint skills – the Account Management Coordinator will produce high quality customer-facing presentations
- Excel skills – the Account Management Coordinator will generate different types of reports from Expeditors’ proprietary systems and preparate pivot tables and charts based on customer’ or Expeditors’ requirements
- PowerBI skills (desirable) – basic knowledge of updating or refreshing data, using filters, etc.
- Logistics industry experience (desirable)
- Basic EDI skills
- Basic Accounting skills
Expeditors offers excellent benefits:
- 13 Months
- Allowance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
