Account Management Associate

Position Summary:

The Account Management Associate on the Member Development team plays a pivotal role in driving engagement and delivering value to THMA’s Industry members. Reporting to the Senior Director of Member Development, the Associate is responsible for coordinating event recruitment logistics, supporting member communications, and working cross-functionally to ensure an exceptional experience for each member. This role offers a unique opportunity to contribute to a mission-driven organization while building core skills in account management, project coordination, and stakeholder engagement. 

Primary Job Duties:

• Collaborate with Account Managers to support the day-to-day operations of member accounts, including scheduling meetings, collecting data and preparing presentation materials to ensure smooth and impactful member interactions.
• Oversee the recruitment process for assigned accounts by drafting outreach communications, tracking event registrations, and coordinating hotel logistics to ensure seamless event participation. 
• Serve as a key liaison between members and internal THMA teams to ensure timely updates and effective cross-functional coordination. 
• Maintain and update Salesforce records to ensure data accuracy and support strategic operational planning across member accounts.
• Collaborate with the broader Member Development team and THMA leadership on initiatives that strengthen the member experience, enhance engagement, and contribute to long-term organizational growth. 

Minimum Qualifications:

• Bachelor’s Degree from accredited college/university
• 0–2 years of experience in a customer-facing, recruiting, event coordination, or sales-related role
• Familiarity with Microsoft Outlook, Salesforce, and PowerPoint (preferred) 
• Interest in the Healthcare Industry
• Ability to Travel as needed

Interpersonal Skills & Attributes:

• Strong written and verbal communication skills

• Collaborative and team-oriented, with the ability to work cross-functionally

• Highly organized and effective at managing multiple priorities and deadlines 

• Adaptable and comfortable working in a dynamic environment 

• Creative problem-solver with the ability to navigate complex challenges

• Comfortable engaging and influencing senior-level executives 

• Interest in the healthcare industry  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.